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May 2025 by maria rivera
If I could give them zero stars I would. I placed an order for my birthday cake and was told to pick it up today 5/20 at 5 pm ( my birthday) not only did I have to wait 30 minutes with no updates but they came out with a cake that was horribly decorated and the wrong colors. I was told to give them 30 more minutes to fix it. When I came back I had to wait way more than the 30 minutes only for them to come out with a cake half the size of the first one that was half melted and droopy with the cake showing and crumbs everywhere and the cake board all smeared. When I told her it didn’t look anything like the picture or what I ordered the decorator gave me attitude and told me that it wasn’t her fault. I left and my birth day is ruined
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December 2024 by Edwyn A.
I think everyone is at the Target down the road. I would think this Walmart would be busy the weekend before Christmas but it wasn't. I had to buy some cheap sweat pants and I didn't have time to order them on Amazon and knew Walmart would carry them. This is one of those huge stores with a full grocery store. It's just too big of a store so not enjoyable at all. As for prices I'd say they try to match the prices of off brand stuff with Amazon. The parking lot is pointless. They tried saving some trees instead of bulldozing them and having a huge parking lot. Not sure this is good for the trees or the people parking. It just makes the parking lot more accident prone as you get routed all over the place to protect a tree here and there. Good old 2000s/late 90s suburban design.
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November 2024 by Heather B.
This was my Walmart when I lived in the area 10+ years ago. It has truly gone downhill. I found messy shelves and racks of clothes. I noticed employees that seemed like they'd rather be anywhere other than in this store. The parking is rather chaotic. I did see some random homeless people, but they didn't bother me. Checking out, the cashier had zero interest in being there. Personally, I didn't either, so we actually made a great team. It was random that I was in the area and had to stop in for something. I definitely will not be back unless it is urgent and I'm in the area.
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July 2024 by Mark A.
My most recent experience was very disappointing. I ordered a replacement auto battery online, and I called their tire & auto center to confirm that they would remove the old battery and install the new one (as the Internet says Walmart does this). No matter how many times I selected the auto/tire center from their phone menu, the center never picked up. So I tried requesting a manager (several times), to confirm these details (because the operator did not know about battery installation), and no manager ever picked up. Therefore I called Walmart's customer service to cancel the order, and after a lengthy wait for a supervisor's approval, the order was cancelled. Today I again called the tire/auto center (no answer), and then called back to speak to a store manager, and again, nobody picked up. Please be aware that trying to get answers by phone is unlikely to work.
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June 2024 by Mateo S.
I wish I could put 0 stars because they took so long to get the key and I waited for a long like almost 1 hour so they can come with a key
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June 2024 by Vickie C.
As an out of towner, we needed to make a quick stop to the nearest Walmart. As soon as we parked and started walking in... I knew we were not in for a great experience. Lots of homeless people just lingering around outside of the store. When we walked in.. we saw 3 police officers (not Security guards but police) just walking around. I think they have to have police working in the store at all times. Also, we quickly noticed that everything was locked in glass shelves! I've never seen this before. We asked the clerk why and she said it's because of the area and all the thefts. Needless to say.. we left as quick as we could!
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May 2024 by Gus E.
Walked into the store to get a pack of T-shirts. To my dismay, this was quite an arduous journey. I walked in to find a locked section of T-shirts that I was looking for. I asked an associate to help me and it took a good 10 minutes to get someone to help me. After asking again for another associate for help it took another 15 minutes for another employee to show up. Overall, this Walmart has terrible customer service and is in a bit of disarray. I would even go as far to say this is the worst Walmart I have ever been in.
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May 2024 by jeannette m.
They can improve on caring how they bag our items. This bag is so ripped I can't even believe they would hand this to their customers.
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May 2024 by Linda S.
Walmart does NOT have enough color varieties on boys bikes. I need a 24 inch blue bike that they have in a 26 inch size but that's too big for my grandson. The need to have more varieties to choose. Also I wanted 2 T Shirts that say May the 4th be with you in blue color. They don't have that either. I have been a loyal customer for many years but plan to pick another store for shopping.
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April 2024 by Xochtil G.
It is understandable that many with (real and average size) service dogs be allowed into the store, yet last week was more of seeing this couple bring in a huge (non service) dog that only was loudly barking at all shoppers exiting the store, after checkout. There has to be a limit to size if dog and only [real] service dogs coming into the store with their owners...This us a family shopping community; no one wants to be scared off or growled at to any child/senior or mentally challenged in any community. There are more and more individuals in our world that already have pre-existing conditions which are not so obvious to all. For our children/disabled/seniors/veterans/etc that should feel welcomed to do their shopping in a tranquil environment without such "triggers".
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January 2024 by Deanne Q.
Once more I ordered from Walmart for a grocery home delivery and never received my order. They have done this to me now at least 5 times and all they can do is say I am sorry and offer a refund. Refunds take anywhere from 5 to 10 business days to process and the poor individual whose bank account is low is just s... out of luck for food. Walmart does not hire their own delivery drivers but use an outside company and I guess these delivery drivers cannot read because my address label has very clear instructions on it for delivery. I need to kick myself if I ever think of ordering from Walmart again!!!
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December 2023 by Erika B.
Reaven had great customer service. He was at the self check out area Friday night and it was packed with people. Everyone was asking him questions/needing his help and he remained calm the entire time. Great patience, amazing customer service.
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October 2023 by S A.
Walmart 2525 w anderson austin tx location. horrible customer service. had too request a checkout too be open for elderly lady that could not use self checkout. witnessed an employee curse at a customer due too customer not understanding what was needed too complete a transaction at customer service counter .. customer informed employee that he has difficulty hearing and therefore needed more patience and not too be cursed at. incident on oct 20 2023.
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September 2023 by Rebecca R.
This Walmart location has gone down so much. While it's never been my favorite store location to shop at, I never really had any issues or complaints about shopping at this location, if I was nearby and needed to stop by to pick something up. On my most recent shopping trip to this store, the shelves were mostly empty in all of the departments, with the merchandise still in boxes in the aisles. And the temperature inside the store was VERY stuffy and hot. I understand that there might have been an issue w/ the a/c but usually a business will post signs to make customers aware that there is an issue but if this was the case on the day I visited, no signs were posted letting customers know. If management is not taking pride in their work environment then how do they expect employees to do so?! Rebecca
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March 2023 by Isa F.
An absolute terrible place to shop at. Stopped by this Walmart to purchase some Texas shirts to take home and used the first self-checkout register. Using the scanner gun, the prices rung up in the register as discounted. For example, one shirt was originally priced at $23 was discounted to $10. When I finished buying my shirts, I proceeded to the exit where a Walmart employee was checking receipts. However, this employee intentional reviewed my items and receipt to cross reference and re count the items in my cart. Mind you, I only had 8 items. The employee kept asking why there were different prices and I said "I'm sorry, I don't work here." Apparently some of the items did not scan with the scanner gun and the employee advised me to go to self-check out to have another Walmart employee assist me in re scanning the items. Using a different self-checkout register, 2 items were missed from the original purchase. As I was paying for my missed items, the Walmart employee asked if I used the scanner gun and I said yes and she mentioned that "oh that scanner gun misses items." How does that even happen? For an employee to admit to faulty registers as if it's not a big deal!!! I was completely appalled that they did NOTHING TO FIX THAT REGISTER! After getting a second receipt, I proceeded to the leave only for the original employee to intentionally scan it to make sure I paid for it. My experience at this Walmart was so disappointing. To be blamed for a technical mistake on Walmart's end makes me feel like I can't even shop anymore! Do better Walmart! Check your damn registers and your employees!!!!
