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October 2024 by Stephanie De La Rosa (STEF DLR)
Customer service was “okay.” I was on a rush and needed some change so I could be on my way with my busy schedule. I was agitated when the teller (a young woman), a young man who sat beside her (possibly a trainee) and a woman who was the customer, were chatting it up. They saw me and we made eye contact but they talked about life and were catching up for a while. I want to say 5 minutes of which felt like forever. I understand some transactions take awhile and I’m okay with that, but if they’re just chatting about non business… I think it is very unprofessional. The customer could have stepped aside and waited until my business was finished and they could have continued their conversation since it was just the two of us customers in the lobby. Anyway, the teller was nice- greeted me and got my transaction completed promptly.
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April 2024 by RGV Photo Video
Laura Bleakley was very helpful! Went above and beyond
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April 2024 by Gary Henderson
Horrible service that was rude and disrespectful. Avoid Laura Bleakley. She should not be allowed to deal with customers.
I was forced to take an Uber to another branch due to her incompetence and lack of service.
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March 2024 by YEGO Network
No bank parking please don't fall for it .I parked outside the bank parking lot and got towed within 10 minutes.the sign for parking is barely visible. Bad experience
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September 2023 by am z
thank you to Feipe and Manuel for talking me through how to process money orders~ it was my 1st time needing one & appreciate the feedback
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April 2023 by YeonHa Ju
Laura was amazing. She was so friendly and explained everything to me. I definitely recommend this place.
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February 2022 by Zach Willason
This is my main branch location, and only have positive things to say about Wells Fargo, specifically this location. But the particular reason why I am so pleased with this WF is because of Tiva Lewis' service. She absolutely went out of her way to handle something for me that was very important for me, and time sensitive. I've never had a banker do such for me, and I am so incredibly grateful for Tiva's help and support when I needed it! Forever a Wells Fargo customer here!
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July 2019 by Eduardo Martinez
The people who smoke cigarettes in this building are the worst! They sit outside the building, smoke, and then just toss their cigarette buds onto the street. The worst thing about it is that there is a drainage hole next to where they toss their cigarette buds. All that trash ends up draining into our precious river just a couple blocks away! This is a horrible sight to see! Please solve this is as quickly as possible. The turtles and salamanders would be very grateful.
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July 2019 by Angelina S.
No one greeting, one person working the front and one in the back. So I have to wait for this person to get there whole retirement figured out before I can get a replacement debit card... thinking I'll switch banks soon
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November 2018 by FRKRE
I'm hoping the Well Argo has enough money to change their signs after the recent settlement they had to pay out.
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June 2017 by Austyn Morris
The branch was okay for being in the middle of a construction zone outside.
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October 2016 by Rachel F.
I left Wells Fargo a little over a year ago, I felt I was being ripped off, but I couldn't figure it out. After watching the Senate hearing, and reading related articles, I figured out every scam Well Fargo pulled on me. Insisting it was their policy to open multiple accounts, one for internet transactions, one for business (I'm a free lancer). I lost count of the times I was told there was fraud on my account, and they would insist I close my account, and open another. Wells Fargo uses "facial recognition" on their customers, and cancelled my debit card without notice for allowing family members to use my debit card. Wells Fargo cancelled my debit card when I ordered a credit card, to force use of the credit card. Wells Fargo encouraged employees do bad things to their customers, and the employees at the 111 Congress Ave. branch were more than happy to comply. Wells Fargo is a nasty piece of corporate work, and have damaged their brand forever by preying on their own customers.
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January 2016 by Tamora B.
I love this bank! I walked in the other day disheartened about a fraudulent business taking out automatic payments from my account...I wanted to ask one of the bankers if they could make stop payments from this company. I was greeted by Elizabeth Davila who immediately started helping me...after a month of nightmares trying to contact that company, I wondered why it took me so long to come to the bank and ask for help. She was kind and professional and completely made me feel like she cared personally...Liz took an hour out of her morning to help me, to look through my account and to suggest I file a claim through Wells fargo- I had never thought this problem could be resolved with the bank taking the initiative on my behalf! Thank you Wells Fargo, and thank you VERY much Liz! Happy New Year!
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August 2015 by Karen R.
This Wells Fargo branch is so friendly and helpful! The second you walk in the door you're greeted by at least 2 associates with a smile on. They also usually have fresh popcorn waiting for anyone for free YUM! Tip: If you have any travel coming up you can exchange currency for almost any country in a short period of time.
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July 2015 by Hamza Ashraf
They suck
