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March 2024 by Eugenio G.
There's a reason this branch has a bad rating, ran by a horrible branch manager I think her name is Vicky or something like that. I had an issue with my business accounts and they could not help me at all. They are all very inexperienced and don't know what they are doing. One of the branch bankers couldn't help me and reached out to their branch manager Vicky and she had no clue. Save yourself the time and drive an extra 10-15 minutes to a different branch.
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January 2024 by Zehra ilhan
Abby Hamman, a queen who took good care of me and called the bankers for me because my English was not good
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December 2023 by Nesar Yousufi
The personal banker Miss Abby Hamman Bello was a great baker she deserve more than 5 stars .
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December 2023 by Sabour Sarbaz
The personal banker who helped my friend to set up his account was a great person and she was very nice and respectful,Thank you Miss Abby Hamman Bello.
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February 2023 by Davey Nelson
Emily squeezed me in early for a notary appointment during the freeze. She was really nice and great to work with
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November 2022 by Taylor W.
I had a decent experience with the lobby staff but it was the fraud department that really had me fucked up. I was hacked in the middle of the night & lost almost 500$. The hacker sent money to my friend who I send $ to often - they do this bc scammers are getting smarter and smarter and always finding new ways to make it look good on their part! So I went thru this verification for two hrs just for them to say "sorry we can't refund you the money they sent bc you've sent money to this person before" like wtf?? Clearly they hacked me from a laptop in another state so what do I look like going thru all this trouble if I caused it?? My friend never even received the $ on her side so it got "lost" & they were constantly trying to take money OUT. If I didn't call Frago otw to them I would've really been screwed. I left the bank a year ago & never recommend this bank again! They already have hella lawsuits involving them stealing money from their own bankers smh
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October 2022 by Brian Demgen
The banker, Karla, was SUPER helpful and took the time to help me set up a new account. Very knowledgeable, friendly, and amazing
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February 2022 by Abdelouahhab Anhaili
This location was super helpful. Currently an appointment is needed to meet with a banker. Exactly Ms. Karla’s jaramillo was very helpful for me 2 time she is amazing banker thank you for your good job thank you thank you .
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November 2021 by Brennan Ryan
Booted car after taking a phone call. Lost my card just landed from a trip
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September 2021 by Ki P
Love me some Wells Fargo, but what in heavens name has happened to Austin? I feel like I’m in a different world.Luckily, I’m just passing thru…?
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September 2021 by Jason Roth
Bad customer service. Requested a quote for refinancing and they never got back to me. When following up by chat, the agent "Paradise B." was completely unhelpful, rude, and tried to start the process all over again. I'll take my mulah somewhere else thank you very much
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September 2021 by K P
Love me some Wells Fargo, but what in heavens name has happened to Austin? I feel like I’m in a different world.Luckily, I’m just passing thru…?
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August 2021 by Chim Chimmery
Love me some Wells Fargo, but what in heavens name has happened to Austin? I feel like I’m in a different world.Luckily, I’m just passing thru…?
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March 2021 by Matt B.
Horrible service. Don't do business here.
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March 2021 by Jennifer McCrackan
I was in Austin for one night for business from Albuquerque, New Mexico. I lost my phone wallet, which had all my cards and ID in it as well. The girls at this bank did an amazing job in helping me get gas money for my trip home. They went above and beyond to get me home.
