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April 2025 by Mesih Ansari
Horrible waiting time line. 4 ppl including me on line over 10 min. You need more then one employee in this location on Monday specially ppl gets out of work !!!!
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March 2025 by Erica Mueller
Tania, awful!!! Stay away! You’ll need an ID when you deposit $5 in cash with a filled out “deposit only” slip
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March 2025 by Cynthia Haist
Horrid customer service from the bank manager at this location. I was quite literally treated like a criminal today at this location on 02/22/25. I'm trying to buy a car and I needed a cashier check. The line was extremely long and I waited in line for nearly 30 minutes. I tried to do a cash advance from my cash app card and deposit into my bank account and it was declined for some reason. So I paid the $75 fee from cash app to do an instant transfer into my bank account. The teller said it showed up and than said she not allowed to do a cashier check with that large amount and needed to get the bank manager approval. So the bank manager looked at it and said since it's a new account I need to call and verify the deposit and ask if I can sit and wait. I said that is fine. She comes back and said its a new account and they were unable to verify the cash app deposit and it's still pending and they can't help me until its post. She wouldn't explain my options and told we are closed now please leave. Did not offer me any other help and I tried explaining I'm trying to buy a car today. She said well you can use your debit card for $5000 and ATM $1000 withdrawel and said again that I need to leave. I'm like can I get the cash than? And she said NO and you need to leave we are closed! She was more worried about everyone leaving than taking the time and explain options and help someone. I tried to get a $5000 money order at HEB and it kept declining because of "fraud alert". I called customer service 3 times and each time they kept telling me they took the alert off and wait 5 to 7 minutes and it'll work. The last rep I talk to refused to stay on the phone with me so I can attempt again. He kept saying trust me it'll work? He said what am I supposed to do for 7 minutes? Guess what low and behold it DID NOT WORK!!! I am seriously considering closing this account!!!
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February 2025 by silvergoat x
Good service provided by Triana and Maria in this branch. Thanks!
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February 2025 by Erick Liendo
What’s the point of having an atm that never has cash or works
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December 2024 by Juan Arriaga
Absolutely worst branch. They never have enough tellers and huge lines. I have a business account which we are actively switching chase.
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December 2024 by Easton Dillehay
The 2 outdoor ATMs at this location never work. But know, during office hours, there is one inside you can use. Overall always slow service and usually takes forever to get anything done here. Hate coming to this location.
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November 2024 by Kimberly S
I want to give a huge thank you to,Triana, the Branch Manager and, Betsy, the Notary at this Wells Fargo location. They are both phenomenal and it was apparent from the time I entered their doors that every single person who walked in was a priority to them regardless of how they looked, dressed, or what kind of energy they happened to drag along with them. I know from experience it can be extremely difficult to not only maintain your composure while helping multiple clients and running a business, but to also have to accept at the end of the day that all of the work in taking care of those clients can be extremely unrewarding and unfulfilling. I came to this location after USPS lost an important document that I had notarized and now needed to be re-notarized and re-sent. Due to some non-surprising French Civil Code Louisiana Law has, I found out I needed two witnesses which I was not aware of (not notarized correctly the first time apparently) and by law the banks cannot provide this. I spent almost an hour at this location only to find this information out at the conclusion of our visit and that it could not legally be notarized. To say I was frustrated is an understatement, however, regardless of all the rigmarole life can throw at us we are all trying to make it in this world and my stopping to take a breath and realize what is most important in life prompted me to want to take the time and say, I appreciate the time you took out of your day to help me,Triana and Betsy. Thank you for your patience and kindness, it will not be forgotten.
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November 2024 by Zachary Millender
Terrible customer service. We arrived at 3:07 for a 3:00 appointment, waited for several minutes before we were even greeted and then were told that the appointment was cancelled after 5 minutes, despite that not being listed anywhere in any of the appointment process. I will be taking my business elsewhere and you should too.
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August 2024 by Z4R3K
I’m genuinely so curious as to why this location specifically takes so long to process deposits for the commercial line. I was behind 3 other customers and spent 40 minutes waiting.
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August 2024 by Sergio Vargas
They are slow on Saturday
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April 2024 by Ricardo Garcia
Carlos was great in providing assistance with my check cashing issue!
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April 2024 by Poptart P
All around an unfriendly and unhelpful bank. These people seem like bullies from high school, more than actual professional bankers.
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March 2024 by Jessi h
Whats the point of setting your appointment a week earlier if time of your appointment is not respected.
3 tellers and 1 taking appointments.
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December 2023 by CocoXoxo Amor
It is absolutely embarrassing the lengths that THIS particular branch will go through to not complete transactions. I was denied depositing an envelope of American currency into my account, because the teller "didn't feel like it". This is the 4th time that I've had to go to a different location to complete a simple process.
