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February 2024 by Marissa C.
There is always something with this bank and the tellers. They literally want your everything and your soul just to take some cash out
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February 2024 by Stu Austin
Wow. Banker "Yadi" at my Austin South Lamar branch made everything so easy I almost couldn't believe it. To be honest I've been pretty frustrated with Wells Fargo customer service systems in general over the past many months but this was a total turnaround. I walked into the branch with very low expectations as I looked at the sign telling me to scan and sign-in, but before I could even put a grimace on my face, banker Yadi saw me from her desk across the lobby, stopped what she was doing and headed my way. I expected her to offer to help me sign in. Instead, she pleasantly asked what she could do for me and listened as I explained the details behind something I needed notarized. She immediately researched the issue and arranged for an additional authorized employee 'witness' that was required for the transaction. As soon as he (Oscar) finished with his current customer, he came to Yadi's desk then she completed everything else and in a matter of minutes I was on my way. Complete success! I was impressed for the following reasons:1) Yadi was alert, immediately noticed me, and came to see how she could help.2) She was very knowledgeable, and she was quick to research the only outstanding question I had.3) She was professional, welcoming, efficient and thorough.I'm still in disbelief that she made it so easy for me and made this dreaded bureaucratic tangle a breeze!
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January 2024 by Neal Eberly
They don’t answer the phone at this branch. Services at WF have gone to zero and now they support using very bad contractors.
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January 2024 by Dave and Jody Dornacker-Spencer
Seeing so many Wells Fargo drive ups either closed or with limited hours in Austin. This is not what we signed up for with Wells Fargo. Very disappointing service.
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January 2024 by Yetty Jauregui
This branch has been understaffed since 2020. One teller available and one banker. They have no empathy for the customer. Even if the bank is not busy, you have to wait literally over an hour to get some help from a banker.
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January 2024 by Mike C.
If you find yourself with too much time on your hands in your life, then go here and make a deposit ! You would be amazed how much time you can kill waiting in line for a teller ! It could be because there's only One for the entire bank !!
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November 2023 by Clara Tran
Do not go here, go to the downtown location instead. I never had to wait downtown, and there is only one cashier working here. It took them forever and I had to wait 20 minutes in line for a money order!
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July 2023 by Marc Newborn
Extremely slow, understaffed and no sense of urgency.RE: Wells Fargo Owner(Yosari): This isn't a complex issue. Don't have your customers waiting in a long line on a slow Monday afternoon when it should be a seamless experience. Either improve your operations or hire more people or both.
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May 2023 by Alan W.
Just sat in line at commercial window fir 15 minutes ....omg terrible
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April 2023 by peachorino
I went in Wells Fargo to shut down my account, honestly kinda sad I was shutting it down because I wish I had a reason to go back. The banker who helped me, Oscar Ramos, was so kind and made the entire process so easy. I have never had such an amazing banking experience. 10/10 would recommend. Thank you @Oscar, you have raised my standards and made my whole day.
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April 2023 by Alan Werchan
How long does it take to take a deposit ? Hire some people
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January 2023 by Carlo Ricotta
Wells Fargo makes its customer wait on them instead of serving their customers and waiting on them. 0 out of 5 stars.Their online portal is buggy and one can then not easily report SEVERE defects in their software. One incidence, they hardcoded an email I no longer use into their online loan heloc application. One can not change it. Cant contact them about this easily online, get put in a loop on the phone. Surely they are sending reminders to this email address (which I no longer control) to complete the loan application. Classaction Privacy Lawsuit?I give them 0 out of 5 stars. Overall 0 out of 5 stars after being a customer for 20+ years. Online banking without being able to actually contact them online, you have to call them. Go to he77 Wellsfargo
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December 2022 by Carl von havighorst
Wells Fargo makes its customer wait on them instead of serving their customers and waiting on them. 0 out of 5 stars.Their online portal is buggy and one can then not easily report SEVERE defects in their software. One incidence, they hardcoded an email I no longer use into their online loan heloc application. One can not change it. Cant contact them about this easily online, get put in a loop on the phone. Surely they are sending reminders to this email address (which I no longer control) to complete the loan application. Classaction Privacy Lawsuit?I give them 0 out of 5 stars. Overall 0 out of 5 stars after being a customer for 20+ years. Online banking without being able to actually contact them online, you have to call them. Go to he77 Wellsfargo
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December 2022 by Boone Blair
Plenty of staff and they refuse to open their drive through. Stupid. Long lines inside for no reason
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November 2022 by Alex Hall
Today I had the pleasure of working with a banker named Liza. She was very welcoming and sweet and helped answer all of my questions. I will return to this location soon if only to see Liza again. ?
