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June 2025 by John Sertel
Over 20 years with WF, but my first visit to this particular branch. Will certainly be my last. Showed up at 9:45 to open an account for my daughter. Banker stated she had a 10:30 appointment so she couldn’t help us. Pretty simple and quick process to add a checking account but I guess the banker lady didn’t feel like working until an actual appointment showed up. We left in frustration and drove to the Slaughter location. Thirty minutes later, we left Slaughter WF with a new account for my daughter.
If you don’t want to be inconvenienced by walk ins, then make an appt only policy. The woman was so so rude and I’m actually glad we didn’t receive help from her. Horrible off putting vibe.
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June 2025 by Nancy Nguyen
I am writing to formally report an unpleasant experience I had with one of your personal bankers, Rosalinda Olmos, I visited the branch today to complete a wire transfer, and Ms. Olmos was extremely rude and unprofessional in her tone and behavior.
I felt disrespected and uncomfortable during the interaction. As a customer, I expect courteous and professional service when visiting your bank.
I hope this matter is taken seriously, and that steps are taken to ensure better customer service in the future.
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June 2025 by Dylan Burks
I went to the location on Brody and the banker who I scheduled with was out, luckily Rosalinda Olmos helped my mom and I whale she was on her brake. And she has the best costume service.
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June 2025 by Tandy Burks
Wonderful location! This is where i do all my banking! Today i went in with my son to open a teen checking account and Rosalinda was our banker! I had the best customer service from her. She was kind, quick and efficient. Highly recommend
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February 2025 by Tyler Glick
This branch is the worst! They are never prepared to help a walk in
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December 2024 by mark g.
A lot better than the one on Slaughter. This is further drive, but like I said, better than Slaughter.
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September 2024 by Jose Luis Sanchez
Being costumer for years and never have anything to complaint about it,
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July 2024 by Remington Seimon
This location is terrible. ATM is always down and there's a super long line.
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July 2024 by Jason Hart
I’ve been banking at Wells Fargo for 20 years and after my experience with Victoria and Brodie I’m considering switching banks. There is absolutely no reason for an attitude when a customer is trying to make a transaction.
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July 2024 by Remington
This location is terrible. ATM is always down and there's a super long line.
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June 2024 by Kyle Johnson
The staff at this location are always friendly and go above and beyond to make sure I’m taken care of. One of my favorite Wells Fargo branches.
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May 2024 by mohamed ahmed
1 person working the teller with 2 people behind them doing nothing. ?
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November 2023 by Jimmy Nolan
Always something at this branch. Sometimes it's sketchy people hanging out by the ATM, others it's waiting 10 minutes at the drive through for no response. The branch off Mopac and Wm. Cannon seems to be the better option.
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November 2023 by Spencer M
Lupita is always helpful, friendly, and professional. I’m grateful for her assistance.
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September 2023 by Paul Zain
I booked a 1:30pm appointment, showed up at 1:39pm and was told my 10 minute grace period had expired (somehow 9 mins is 10 mins here). Rodrigo decided to go to lunch early. Tried calling several times and nobody answers the phone. Complete waste of time. I've decided to open my business account at another bank (not Wells Fargo).
