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November 2023 by Jimmy Nolan
Always something at this branch. Sometimes it's sketchy people hanging out by the ATM, others it's waiting 10 minutes at the drive through for no response. The branch off Mopac and Wm. Cannon seems to be the better option.
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November 2023 by Spencer M
Lupita is always helpful, friendly, and professional. I’m grateful for her assistance.
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September 2023 by Paul Zain
I booked a 1:30pm appointment, showed up at 1:39pm and was told my 10 minute grace period had expired (somehow 9 mins is 10 mins here). Rodrigo decided to go to lunch early. Tried calling several times and nobody answers the phone. Complete waste of time. I've decided to open my business account at another bank (not Wells Fargo).
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September 2023 by Paul Z.
I booked a 1:30pm appointment, showed up at 1:39pm and was told my 10 minute grace period had expired (somehow 9 mins is 10 mins here). Rodrigo decided to go to lunch early. Tried calling several times and nobody answers the phone. Complete waste of time. I've decided to open my business account at another bank (not Wells Fargo).
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July 2023 by Adam Henwood
Worst experience ever. Nothing has improved in the last 15 years when I first stopped banking with this bank. No wander they have such crummy reviews.
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August 2022 by Barry H.
Wells Fargo specializes in HORRIBLE customer service. DO NOT DO BUSINESS WITH THEM!! Unless you like getting fined to death and ignored.
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January 2022 by Danielle Kriegsman
Mecholah Cotrofeld helped me so much last week! So patient understanding and professional. If I need a loan, I'll definitely contact her!
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January 2022 by Danielle K.
Mecholah Cotrofeld helped me so much last week. So kind, patient and professional. I'd absolutely use her for a loan when buying a new home.
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July 2021 by knees suck
I was helping my son close out the account of his deceased mother. The employees at Wells Fargo made a difficult situation really easy and stress free. I predicted spending alot of time and struggling with a ton of red tape. But I was completely wrong! They were all great!
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May 2021 by Fernando S.
I have been banking at this location for several years and have always received an outstanding service! I like this location because I don't experience the same level of service at other locations, especially the one at Southpark Meadows which is always chaotic and are not willing to help. Another reason is this location is rarely busy, so I don't have to wait a long time to get service. Some people complain about the hours of operation but they should consider that any business must plan their operational costs in order to have healthy finances, especially with the actual pandemic, and we should be grateful that they are still open for us.
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February 2021 by Derek P.
If they realistically valued their smaller account customers, Why would a bank choose to close earlier than all of the others ??? 5 PM, Wells is closed. While all other bank drive throughs I drive by are operating. For this location specifically, at 33 degree temperatures they closed their doors at 4:00 PM for what reasons again? The world would be better if this company lost a significant amount of business to significantly more customer-focused banks. Their history of well-documented fraud in 2016 speaks for itself. Most all of this is directed toward the executives, not tellers.
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June 2020 by Ryan D.
Disgusting behavior. The branch manager refused to help me to open an account for a sick child with autism, who because of illness can not attend. What harm would it do to let the child have an account with some of his own money, so he can feel special? Why would a bank require the parent to physically bring the child (a minor) into the branch to sign something he doesn't even understand? I have banked with Wells Fargo for 30 years and I am disgusted. I will be moving all of my accounts to another bank. The branch manager should be reprimanded for being so rude and heartless towards a long time customer. Sometimes what's right and what's policy should be blurred a little.
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August 2019 by Ava L.
This Wells Fargo is just like any other. Standard. Nice people. I'm writing a review to let everyone know that the branch is only open until 1:00 on Saturdays, not 2:00 like Yelp says. Be sure to plan your Saturday trip accordingly! Guess I'll need to wait until Monday to visit the bank :)
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April 2019 by Aaron D.
Other banks make sure to be open 10 minutes prior to the actual opening time and ten minutes after closing for early birds and late comers. Why can't this bank?
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February 2019 by Eric E.
Worst branch in Austin. Their customer service leaves much to be desired. I was depositing a check and asked for some cash back, however my acct was negative..therefore, they said, it was not possible. Even when I mentioned it had been done before. Still nothing, no trying, no discussion, just no... So I went over to the branch at Wm. Cannon and Mopac (awesome location btw) and they helped me out, got me some cash back, quick and easy, with no trouble.
