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July 2023 by Kyle Loh
Clarissa and Luis were super helpful in resolving an online banking issue I was having. Top notch customer service!
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January 2023 by Curtis G.
Stopped by the area this morning.Even though the bank is not open on weekends, there are towing signs out that state bank parking enforced 24 hours a day.I understand the bank needs parking when doing business - why the mindset that no one can use the parking even when we're not open?This alone is enough for people to not do business with this company.
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August 2022 by Danny K.
My daughter saved 10 years of cash gifts from her grandparents. We brought her here to open her first bank account before starting HS. The bank is short staffed. We were told by Rodrigo the personal banker to wait after telling him what we needed. He said that if his next appointment doesn't show up, he will help us. We waited. His appointment didn't show up. Then he told us he couldn't help us because it takes an hour to open an account and it was already 50 minutes left to the banking hours. Why did you make us wait? Terrible customer service. Complete amateurs. He didn't even know what ID is needed to open an account. You get 1 star, 1 higher than the BoA next door because at least you are open and they are not on Saturday. Thanks for ruining the experience for my daughter.
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November 2021 by billy jeffrey
Opened an account at Wells Fargo after PNC took over BBVA. Best decision I ever made. Carlos made the entire process a simple and hassle - free experience. The staff always greet you when you walk in and are always helpful. I very highly recommend Wells Fargo.
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December 2020 by Erik Munoz
Customer service was the worst im a over the road trucker dont even live in the area told her I haven't ate all day and pulled in with my 18 wheeler and was told she couldn't get me a debit card because she's booked for the rest of the day closing my business account asap never again
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October 2020 by Austin McCarthy
Due to COVID there is a Personal banker by appointment only. I did not realize this until I was in the parking lot and saw the sign. I gave them a call and they got me in for an appointment almost instantly. My personal banker was Mecholah and she was fantastic. She was very helpful and personable! She made the experience very smooth and pleasant! Very nice facility as well.
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August 2020 by Brandon Guinn
If your going to be appointments only, put a sign up that says appointment only, and why do we need an appointment at the bank. Every other business is operating just fine. I've called 5 times now and been put on hold over 45 minutes. I can't access and get service on my own account. I've been a customer for 27 years. I'm now done. The past two years have been nothing but trouble. I could keep going but I don't have the time. Customers should be able to access their account either by phone. If neither of these work, offer a solution.
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July 2020 by Brandon G.
If your going to be appointments only, put a sign up that says appointment only, and why do we need an appointment at the bank. Every other business is operating just fine. I've called 5 times now and been put on hold over 45 minutes. I can't access and get service on my own account. I've been a customer for 27 years. I'm now done. The past two years have been nothing but trouble. I could keep going but I don't have the time. Customers should be able to access their account either by phone or in person. I can't do either.
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June 2020 by Tonya S.
Customer service is awful, I've been with Wells Fargo for over 15 years and this branch has been the worst customer service experience. So sad
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May 2019 by Jw Irvin
I'm not sure if it's Wells Fargo as a financial institution overall, or just this branch, but they are inconsistent on many levels of service. I tried to setup an account years ago and their agent could not even explain policy correctly, so I left. A few weeks ago, my partner and I went in to transfer money in his account, which we had done 3 previous times at this location, and they denied the transaction, quoting policy. However, they didn't follow the policy 3 times before, and other locations didn't follow this alleged policy either. My suggestion, take your business to a credit union and stop setting up accounts with banks like Wells Fargo that don't care about the customers.
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February 2019 by Robert D.
Wells Fargo offered me a loan terms that were ok'ish but not competitive. That's ok. What's not ok is a ~60 year old female employee of Wells Fargo that kept following me on parking lot and saying "we will tow you, don't park near my bank". She had Wells Fargo employee badge. February 15 at 11:25am. I am not talking unprofessional 1-star, it was really freaky and bizarre.
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May 2018 by Simon Mouer
Wells fargo has been my favorite bank for decades -- the same great service at any branch. Almost all my banking now is done on-line, but occasionally I use their ATM for deposit or some cash. Very fraud sensitive -- will block a suspicious transaction -- which sometimes means they block the account access, which requires a phone call or a branch visit. But with 24/7 customer service, I have always been able to timely resolve an issue, even while traveling overseas.
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May 2018 by Bobby Rio
Always friendly and helpful. Convenient location. My favorite bank.
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January 2018 by James DeLoney
Didn't bother to ask when I setup business checking if I wanted paperless delivery. Were not able to setup paperless statements via phone or walk me through the process online.
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December 2017 by Mark R.
Came into this location when the branch I usually go to was closed in the middle of the day. My business cc is on my personal credit and am trying to get it moved to the business. Their mistake from years ago. It is showing upon my employees credit without employees providing a ssn or any identification. Peter Hanks came out and explained that it's because it is a sole proprietorship and it needs to be an LLC. I said ok and went to the state and changed the business to an LLC. Something I've been needing to do anyway. Went back to this location asked Peter about issuing a new card, mine was worn out. Six weeks later it still hasn't shown up. We opened a new checking acct in the LLC. Peter told me then there would be no charge for the new checks. The new checks showed up two weeks later. Then two weeks after that I noticed a charge of $120 on my acct. Tried contacting Peter but alas he is out for a week (thanksgiving). Talked with the branch manager who informed me the bank won't issue a cc because it's a new acct and I should open a secured cc to build the business's credit. I have had my business accts with Wells Fargo Bank for 10 years. With balances of $500,000 a year. What a joke of a bank. You would be better off burying you money in the back yard. Here we are almost 2 months after I first came in and My employee's credit is still being affected by this bank. Go any where else. I am.
