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March 2024 by Jeremiah G.
I called over a dozen branches to help me with an issue. All dozen or so said make an appointment. The next available day is in 2 weeks!!! When I called this location, Laurie was quick to help without hesitation. I am so happy she was able to assist me in such short notice. I am so appreciative
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December 2023 by Ignacio
They don’t seem to have anyone available to help. There are no expectations set out anywhere in the lobby as if you need to sign in or have an appointment to come in, zero sense of lobby leadership and no one acknowledges your presence. This is the best way to drive clients to the competitor banks across the street.
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October 2023 by AJ S
I came here with my sister who was listed on my fathers account (since she’s the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said “Oh it’s my sister” and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, “Im her sister, so I’m tagging along” and she just flippantly said “That’s fine” as she sat down….yeah half the money is mine, so ofcourse I’m going to be here… but she couldn’t care any less about me because I’m not listed on the bank account. So she proceeded to say directly to my sister “Im so sorry for your loss” and my sister thanked her.I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says “I’ll see what I can do to get it cashed, I mean it’s only $25 so I’m sure it won’t break you” Are you serious??? It’s money owed to us, so that’s actually none of your business! It sure won’t break Wells Fargo to pay us our money.So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that.My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that’s the law….but when my sister asked for a statement of the funds she looked like she didn’t think that was possible and then finally gave her one only of that one account. Listing the amount we don’t get.Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn’t going to answer me anyway because I’m nobody in her eyes.A coworker of hers came up to help and asked “Oh I’m sorry, who passed?” And this lady Jo Lynne or whatever answers “HER dad died”…she knew very well I was his kid too because she asked… but okay. I’m not important.Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can’t have the funds from. So we don’t know if we were paid accurately or anything. There’s no proof! You’re PoD and they pay out but you get nothing to show the accounts balances? I mean that’s as SHADY as it gets!As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says “And again, I’m So sorry for your loss”…. Didn’t even LOOK in my direction! Wow! As we left, I seriously started tearing up. It’s one thing to lose a parent but to be treated like a piece of trash because you aren’t the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo. You got it.My sister hugged me, as we left. We’re both not gonna bank here.Update: I just got mail from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k and if they take one dime for this I will take legal action. These accounts are supposed to be closed.
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June 2023 by Pfft
I was very impressed with this location. Everyone is speedy and very good at their jobs, which seems to be a rare thing now.Veronica Rodriguez was amazing. She deserves a raise.
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June 2023 by Luis M
Which other bank forces customers to close a CD at a branch? Wells Fargo takes the cake
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March 2023 by Orlando Marquez
Had no issues with notarizing a document. Fast and convenient option for members.
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February 2023 by Alex Min
The banker Loriann is very professional and friendly in this bank.My English is actually poor but she helped me to open account with patience.Thnak you Loriann!
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February 2023 by JAEWON MIN
The banker Loriann is very professional and friendly in this bank.My English is actually poor but she helped me to open account with patience.Thnak you Loriann!
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July 2022 by Deanna Rodriguez
DO NOT BANK WITH WELLS FARGO. They do not care about you as a person or a customer and will not help you if someone hacks into your account and steals your money
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March 2022 by K Kumar
Extremely rude tellers. They don't value your business. They just want to relax and get paid. Seems it's their retirement job. Don't go to this branch.
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November 2021 by Hannah Ngo
I’ve always come to this WF bank for all of my banking services that I need. My experience is always positive ones because the staffs here are really friendly, professional, and really nice people, they assist me in anyways they can. I decide that I have to write a review today for this bank because this bank deserve a positive review. I met Arthur Lopez today to close my Mother’s bank accounts. Mr. Lopez called me to reschedule so that he can help me to close bank accounts earlier than my initial appointment. He helped me close those accounts within a few minutes, then spend more time to discuss about business’ questions or concerns that I have since I shared with him that I am a new business owner. He is a premier banker who is really nice, helpful, knowledgeable, and went above and beyond to provide outstanding customer service. I highly recommend this bank!
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September 2021 by Steven Wang
Waiting for long time here even banker is available but didn’t get any help from them. Really bad.
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March 2021 by Cynthia Kimble
Bank Lobby OPEN with an APPOINTMENT. DRIVE-THRU open. WF MARKETING...UPDATE your GOOGLE My Business profile.
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December 2020 by K L
Pretty good. But I have had some bad tellers, who were slow or lazy.
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November 2020 by Erica V.
I'm not really sure why anyone would choose to bank here. The drive thru is notoriously slow and the personalities of the people working here seem cold - at best.I come for business because my boss seems to think she can only bank here and it's up to me to deal with deposits every month.They always seem put out and I end up waiting in my car for about 45 minutes.
