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January 2024 by Kamal Dev
I am Wells Fargo customer for last 9 years .Visited this branch for notary . They kept us waiting for more than 1 hour without any update . Customers came after us received service and went. There is no ticketing or queuing system
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August 2023 by Tamara H.
Was in here over 30 minutes just to cash a check. I was super late to work; they need a better system to verify Wells Fargo checks not sure what takes so long when it was coming from a WF account. I’m so glad I don’t have WF as my actual bank.
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May 2023 by Raghunandandas Argula
Excellent service and helping staff members .. looks like this branch is back in good hands now.
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December 2022 by David Thompson
I'm not sure why there are so many bad reviews. I have been with Wells Fargo 10 years and this is by far the best treatment I have gotten at a branch, I was closing on a home and Amanda the Branch Manager was awesome!!!!!! all the tellers had a smile on their face and were patient and friendly. 5 star service, thank you !!!!
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September 2022 by Mikey Botta
Drive through ATM does not work! Whole reason I drove to this location was for that. Wells Fargo is not a good bank, I do like to have at least one brick and mortar bank though but I'll be switching elsewhere ASAP. Customer service on the phone can't even help with my debit card pin.
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July 2022 by Bracin K
The managers Katie and Charlie are professional and friendly. The bank has been knowledgeable and made my banking easy and timely. They know their business. Ana a teller has been extremely helpful and pleasant as has all of the tellers at this location.
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July 2022 by Deanna Rodriguez
DO NOT BANK WITH WELLS FARGO. They do not care about you as a person or as a customer, and will not do anything to help you if someone hacks into your account and steals your money. Even if you report it right away
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February 2021 by John D.
Absolutely horrible customer service, consistently. Avoid this bank completely and bank literally anywhere else.
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March 2020 by Ingrid
Do yourself a favor and DO NOT go this Wells Fargo location and IF you are considering opening a new account -- I recommend choosing a DIFFERENT BANK entirely. I had a bad experience at this location (13749 Research Blvd) today (Sat 2/29 @ 12:10 p.m.). I needed help w a simple banking matter and there were 4 people signed in to visit w a banker (who on this Saturday was the branch mgr - and was already working w a 5th customer).
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February 2020 by Peter N.
This branch does not have a lobby ATM or ATM at the front entrance. You want to withdraw money you have to go inside or go to the drive through ATM. Other than that it your typical Wells Fargo bank.
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February 2020 by Kelsey Rosgen
You need to force yourself to laugh at the irony to keep from getting irritated to a point of no return. When depositing cash (with all correct and necessary information attached), I was told that they cannot deposit cash into an account unless in the form of a check- REALLY? What bank on this earth can’t accept cash for deposit?? Wells Fargo still takes the cake in making simple things painfully complicated.
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October 2019 by Julie Z.
If I could give it a negative one I would ! Worst customer service! Don't understand how they leave one teller on a Saturday . Yes there's more employees theres this white blond man and a girl with glasses dirty blond hair . They come out of their little rooms look at the line and people at the frustration on people's face waiting for almost 45 minutes as they walk by and laugh as I'm looking at them . They walk on by and say someone will be with you shortly ! Yeah ok another 20 minutes ! I left worst banking experience ever i will be closing my accounts there I have 2 and a CC ! I'm done putting it all into my chase accounts !
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August 2019 by V Y
Little bit of a wait in the afternoon. The tellers were all nice when I went. Don't remember the name of mine, but he was trying to save me money cashing my check, even if that meant not using their bank and making them money.....so, that was cool.
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July 2019 by AM D
I love this location. I come here multiple times a month due to work and the staff are always polite and as quick as they can be. I sometimes have some more difficult transactions but they take care of them efficiently. I've gotten to know most of the employees here and they're all super friendly and helpful. Really like the managers as well, and the bankers. Great location, super convenient, easy to deal with, and usually a quick visit!
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May 2019 by desiree villarreal
I wish I could give zero stars for my very unpleasant visit.
