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November 2023 by Greg Hess
3 visits in one month, all for a simple cash deposit, EACH VISIT TOOK OVER 20 MINUTES EACH! Today's visit had 11 customers in line with 1 teller, 1 manager that did not help a single customer (except to be rude to me and tell me you have been short staffed since September!). I liked this bank much better when I never have to deal with them! Because if you ever have to deal with them, you will realize you never want to do business with them again!
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September 2023 by Haithem El-Zabri
I opened an account on Monday and had $5,000 wired to it (bank wire). I withdrew $1,200 on Tuesday with no issues. On Thursday, I went in to withdraw $2,000 and, for some reason, the teller needed his supervisor's ok on that. Chris came, did a few things on the computer, and later quickly said "I'm Chris, I'm here to help with this transaction" without even looking at me. They asked me for i.d., and after it was confirmed that I am the holder of this account, asked me to have a seat as they have to clear it with the back office. (What??). I waited for 15 minutes and then walked back up to the counter. The teller was still making calls, the supervisor is gone, but the branch manager was there. I asked the manager what the problem was, why I need to spend 20 minutes to withdraw my own funds from my account, and he said that they are just going by procedure and checking to make sure everything was allright. I explained there's nothing to check, money was deposited into my account, I am the account holder as they had verified by seeing my i.d. (which they were still holding!), so please give me my money and let me get on with my day. His snarky response was that I'm free to leave if I don't want to wait!!! Finally the teller informs the manager "nothing on their end." Nothing on their end?? Like what were they doing, making sure there was no criminal activity or something?I do not appreciate the treatment that I experienced at all. They wasted 20 minutes of my time, they acted like this was suspicious activity and treated me as if I was guilty until proven innocent, and they were not in the least bit apologetic about it. The teller was nice and did actually apologize, but the supervisor and manager were extremely rude about all of this and really shouldn't be in a position where they are interacting with clients. I will be closing this account as soon as I withdraw the rest of my funds, as this treatment is totally unacceptable. From an ATM, of course, as I have no intention of ever setting foot inside of a Wells Fargo branch.Worst. service. ever.Train your managers, Wells Fargo!!
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September 2023 by Tom Dunkle
Useless customer service. Have wasted half a day on multiple occasions trying to get help with basic issues involving wire transfer and currency exchange. Really simple stuff that should take five minutes, you come here and wait two hours only to find they won't help with it at all.
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August 2023 by JAQ White
The teller John has the poorest customer service. He just stares at you with no friendly smile. He doesn’t say “next” to let you know he’s ready for you. He doesn’t greet you when you do walk up. He speaks very low and seems to not like his job. He asked for two forms of I.D. and didn’t explain what I could provide as a proof of identification. Get a new job if you don’t like customer services! He also does not tell you goodbye have a good day or nothing.
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August 2023 by Mustapha Mansaray
Alexis Hernández is great and very knowledgeable! Very respectful, truly a great guy. Great experience ?
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June 2023 by Stephen Reed
Impossible to get ahold of someone over the phone. Wells Fargo is the worst bank in existence. Don't do business with them.
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May 2023 by Vanessa Quinn
Second bank in a row today with no available bankers for a change on my accounts that I'm on a time crunch to get resolved. If you're not setup to take walk-ins ever you're not being effective. If I were a new customer looking for help with setting up new business with you, I would be going to another bank. Strongly considering taking my business to another bank because I'm not being taken care of.
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April 2023 by Kat L.
This Deborah woman is so argumentative for no reason. Like sorry I my address has changed since 2019 and I haven't needed to renew my license? Don't go here unless you want to experience poor customer service. I'm not trying to wait two weeks for something I could have done online had I just put in my old address.
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January 2023 by Ivan Mills
No bankers in the office. Teller says non are available. This is a bank. Where are the bankers?
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October 2022 by ralph jimenez
I went to do a transaction and this old lady her name is Deborah she started asking me all kinds of ID evethough I am a customer without doing anything she was obnoxious to end it up telling me I have to make a appointment very frustrating ??????
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September 2022 by Karen Offenhaeuser
The guy in drive thru commercial lane is rude and do not represent the company well . Not even a hello just open the slot and take the money . At first i thought he was having a bad day but this is a daily thing.
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June 2022 by Deanna Rodriguez
The people at this bank were extremely rude with zero compassion. They have zero interest in actually helping people with issues that their bank has caused and make it impossible to actually be able to get your problem solved. It makes me want to transfer to a different bank after being with Wells Fargo for decades.
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April 2022 by HeartNSoulNRockNRoll
I have been going to this location for years and I feel like it's much easier to deal with than the location near the WalMart down the street.So it was a real shame to show up today on a Saturday (usually the only day I can show up cause Wells Fargo locations like to close at 5pm on work days) and find out that ALL drive-thrus were closed today. That's pretty frustrating and doesn't make a lot of sense to me. What's the deal with that?When I try to walk inside there's a lady at the front asking everyone why they are there today and what they are needing (not sure why...it's strange...but helpful I guess, unless she turns people away for some reason).Right before closing time I see that there's 20 people (at least) waiting in line in the building (probably has a lot to do with the fact they closed all drive thru slots today...and partially also cause of timing)...so I just walk out feeling frustrated cause that's just a huge time sink.I resorted to using the ATM, but I really don't like using the ATM cause as we all know machines malfunction sometimes (or run out of money). That's something I like to really avoid when dealing with money at the bank. I prefer having an actual person to help me with money stuff from the bank. That was not a real option today though like it should have been due to the drive thru being closed. I'm leaving at least a 2nd star though just cause at least the ATM was an option. But the way they had things set up today just did not make any sense. I don't know if this is the case...but if this Wells Fargo doesn't have enough tellers on weekends...then it seems to me hiring more is a good idea. If this Wells Fargo is doing away with the drive thru then it should remove "Drive-through" as an option on Google Maps here.
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April 2022 by Emily P.
Awful, awful customer service. Went in to get a document notarized and was told that wouldn't be possible because all the tellers were busy that day (looked around to see an empty branch with one other teller sitting alone at a desk) . I said I would happily take a seat and wait for someone to become available, which is when another clerk appeared to tell me I should have made an appointment, and to go try UPS. He then said, and I quote, "I am actually a notary so I could do it for you, but I'm too busy with other things today" as he gestured vaguely to other parts of the building behind him. He was rude, condescending and deliberately unhelpful. I'll be making a formal complaint tomorrow and advising the management that my husband and I will take our checking and savings account elsewhere. Don't waste your time here, they can't be bothered to help you.
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January 2022 by Claudia Chavez
POOR COSTUMER SERVICE!!!I would give them CERO starts if I could. I arrived 5-10 before 4pm, the bank closes at 5pm. After waiting for 15-20, a little after 4pm the fancy manager comes and with all her attitude and tells me that her bankers are busy working with people right now and that they close at 5pm. I said I could wait, so she gives me this looks and tells “AGAIN” that her people are busy and could not attend to me even if I was there more than an hour before closing. This is a bank that even of you are IN their lobby before 5pm will not take your business because they will not stay a minute after 5pm.Way to go “manager” lady that is how you treat possible new business coming at the bank.
