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June 2023 by Timothy C.
The are one of the few to go places for boating parts and supplies. The employees are gracious and helpful. They are not mechanics or marine experts nor are the supposed to be. Visit the location. Check out the store and get familiar with the items they carry. This is a nice resource in Austin for your boating needs. I am a satisfied customer. Thanks and happy boating. Tim
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May 2023 by John McMahon
Inventory online doesn’t match store stock, left on hold for 10 minutes,(associate was polite and tried to be helpful), no customer support on website for weekend, unfortunately I am in town(Austin), to complete a time sensitive job for the University. Could not confirm a delivery time or inventory to complete my project. No (800) customer support on weekends.
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April 2023 by Kevin Howell
Go to spot for all things boating. Their batteries have higher specs and a lower price than Walmart
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March 2023 by Charles Valentine
Hours are listed as open till 5pm, and I arrived 10minutes before 5 and doors are locked. The guy inside saw me and looked away. So I guess I'm buying what I need off Amazon. I tried y'all.
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September 2022 by Otto G.
Extremely dissatisfied with how these guys are handling my order. It's almost like they don't care to sell high value items. I ordered a $900 Kayak online because it said "in-stock item" only to find out later that it was in fact not in-stock. I waiting weeks for updates that never came. If I hadn't opened a case with them, they would have never tried to figure out that my order was on standby waiting for them to locate a kayak to fulfill my order. Then, they call me and say they're going to have to cancel my order while it's being shipped to the store. Meaning I risk the kayak arriving and being sold to someone else not to mention that I purchased it online at a promotional price. It's been almost 1.5 months and I still don't have my kayak and the store just keeps telling me it's on the way from Garland TX, which is 3 hours from Austin. My grandma can ship things faster than these guys. Save yourself the hassle and buy elsewhere.
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September 2022 by XII Volt
Friendly staff that had none of the parts that I was looking for all online orders.
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July 2022 by Larry N
Didn't have what I needed but where very friendly and had a bunch of stuff I'll probably need at some point.
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May 2022 by Tiffany Proske
My gift card wasn't being read by their system and they replaced it with no problem no questions asked
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March 2022 by Snake GS
Got $15 off my last purchase through my Boat US membership. Customer service helped identify an issue I was having with syncing accounts before I could access my savings.
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October 2021 by Jackie Leone
I couldn’t have had a better experience with my first-time boat purchase! Roger and Holly thoroughly explained everything along the way, and helped me navigate through the entire process with ease. Roger gave solid advice on what to buy and what wasn’t necessary while outfitting my beautiful new pontoon. Everyone in the shop was helpful, too….I highly recommend West Marine!
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August 2021 by rick Theedick
Best wire selection and stainless hardware. Helpful folks too
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August 2021 by Mike Morgan
Probably should have fishing poles and tackle???? Absolutely Horrible...
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July 2021 by little boat
The folks who work at the Austin West Marine, June 23, 2021, are rude, snobbish in nature, and far less than worthless.I asked for several items for our 20' Whaler Outrage, specific items....They just shrugged, said we don't have that, or that or I just plain I don't know....And I wandered the store and found the items myself. Since everything in West Marine is FULL LIST price or higher, I expect a tad of service.
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February 2021 by kevin phillips
Very nice helpful staff.
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January 2021 by Jennifer Killgore
The staff is great and very knowledgeable. Thanks for helping make my Christmas gift special!
