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November 2021 by Grant B.
I hate HEB. Just moved here to Austin and am appalled by the service or lack thereof of the leading grocery store. It seems my options are limited on grocery store selection, maybe that is why they all don't care. Pathetic!
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March 2021 by Michael D.
Don't use HEB - they dropped the mask requirement for shoppers. They just lost me as a customer. Clearly not concerned about the health of their high risk customers.
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August 2020 by Fabiana V.
I recommend selling more Goya products in the freezer area, they are really good and also sell more Venezuelan products such as pirucream, harina pan y de cachapas, cocosete, torontos ...
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April 2020 by M M.
They need to enforce the 10 items or fewer lane. Especially when they've closed half those registers, I've often found myself waiting with only 4 items behind multiple people with a whole cartload. What's the point, then? And the cashiers who "watch" are often engaged in chit-chat, so it takes a while for them to even notice a flashing light.
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September 2019 by Rachael S.
Tried Curbside for the first time and it was horrific. The link for your order via email and text does not work. You click on it and it brings you to HEB website, nothing more. It was sprinkling when I pulled up. Wait for it...I saw my groceries being carted out to me in PAPER BAGS! Yes, clearly they saw it was raining and they thought it was smart to load my groceries in paper bags. The website says you wait for someone to come to your window, they tell you if you have replacements, you sign and they load your groceries. The girl never came to my window instead she stood at the back of my car so I got out to help her. Its raining at this point so I am hurrying to load and she is standing there trying to tell me about the ONE replacement I have instead of helping. I grab the first bag and it rips. So I guess I will load the wet groceries on my leather seats and let the frozen food further defrost on my seats as well. I asked for plastic bags as I live on the third floor and she said I got paper bags. Ok so I will just carry my wet groceries individually up 3 flights of stairs. Thanks HEB
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June 2019 by C W.
Came to HEB this evening and had my grandson and daughter with me. We walked by all the carts, not seeing a fun kids cart... The ones with a racecar top for the little ones... We asked the staff inside where the carts are located, a staff member named AUROD came to our rescue, he offer to go grab us the racecar cart!! Very helpful & great attitude. Thank you Aurod & HEB!
