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December 2022 by Holly K.
i'll always recommend H-E-B, they are accommodating and friendly, and willing to help no matter what. please help me to support this business since they are new to the area.
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December 2022 by Adrianna S.
I love the cashiers at this H‑E‑B they are always fast and friendly. My only complaint is that I tried curbside after reading reviews they always grab close to expired fresh vegetables and fruit.... Well they did. I got a bag of already expired and clearly wilted salad and bruised apples. Wasn't worth it to go back and complain but definitely worth it to go in and pick your own fresh meat and vegetables.
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September 2022 by Brad A.
Today I went to HEB and when I went to pay I realized I didn't have my credit card. I informed the lady working in self check out that I was going run home and grab my cc real quickly. I'm about 5 min away so def doable. She said "don't worry we just got paid. I can take care of it." I insisted I would just get my card, but she took care of it anyway. Not only did she pay for my groceries she also saved me the inconvenience of driving home and back. This was just a great act of kindness that really warmed my heart.
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September 2022 by Larry E.
Not the best H‑E‑B in my opinion, but I do go in when I am in the area as I often find things nowhere else. What is good is the quality of the products and the prices fit the community. Hats off to them for that!
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December 2021 by Jamison B.
This is the worst HEB in Austin. Their produce is always. so. BAD. They NEVER have French bread or tortillas like the other HEBs do. You have to wait 45 minutes for their curbside service and they do NOT have good customer service.
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December 2021 by Angie M.
EGGSCUSE ME?! We needed to do some simple grocery shopping before picking up my parents from the airport. I had asked what major grocery stores were around here and H-E -B was the one my brother highly suggested. Honestly I was blown away by this grocery store. But apparently this is the one that isn't the best out of all of them in town. I was still mind blown. The store is huge. It has a section for everything and it is very organized inside. We picked up a few different things, and when we went to cash out, the total was something around $42. That's crazy because if that was me back home that would have cost me about $50-$75. The prices are cheap, the people are very nice and it is so simple to go through the store. I think other big names grocery stores in the country could learn from them!
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November 2021 by Kerrie S.
Just skip curbside at this location. The curbside is poorly managed. I showed up during my time slot at this location and it takes 45 minutes. Go to another location or another store. Instead of limiting the pick up times based on their staff availability, they just make the customers wait forever. It's a convenient location for me and I like the store, but skip the curbside, it's horrible.
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November 2021 by Victoria M.
Guess it's been too long since I last reviewed this store so here's a new one. I've been trying to lose weight (10 POUNDS DOWN IN 2 WEEKS AS OF TODAY!!) so I decided to order my groceries online to stop me from impulse buying. I've gone back to eating vegan so I was very excited to see that the Gardein products that I was buying had a coupon attached that allowed me to get free Gardein Ultimate ChickNTenders!! I love these things! but the HEB website seemed to be having some issues. It wouldn't apply the coupon to my order! I even went back several times to make sure that the items I got qualified. In a list of the qualifying items all my items were shown to be added to the cart. So, I decided to add a remark to my order explaining the situation. I listed out the coupon deal as well as the products I'd purchased. I assumed it that would be enough to ensure the coupon was applied. But you know what they say when you assume. Getting home I noticed there were no tenders. I called and after a bit of explaining (the situation was a bit confusing for the employee) she said to just come back and re-checkin at curbside and they'd bring it out. Luckily, I don't live far so I agreed. Back at the store the girl came out quickly. But the product she pulled out the bag were chicken strips that I'd already bought. I told her that was not the product. She was very sweet and went back into the store to get the proper product. When she came back she handed me the bag. Before leaving I checked to see what she'd gotten and it still wasn't the proper product. By now I was just over it and wanted to get out of traffic. I'm disappointed it wasn't the advertised product. This is my original favorite HEB and the rest of my groceries were great! I don't come here as much since the new HEB opened. I might try to new one for grocery pick up next time. Disappointing. Hope this is a one off because I love this store. My mom and dad worked at this store. Lots of friends as well. I'm attached but I might have to let it go to get the items I expect. Just a side note, I've never had the strips I was given and I'm nervous (they got whole oats in the coating *barf*) so they're definitely not what I'm used to but I feel obligated to try them after the hassle! LOL
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November 2021 by Tatiana M.
Everytime I come here I get what I need fast! Curbside is prompt too! They almost always have the items I want in stock as well which I really appreciate.
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November 2021 by Mara C.
Everytime I come here I get what I need fast! Curbside is prompt too! They almost always have the items I want in stock as well which I really appreciate.
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January 2021 by Evan B.
As a fellow HEB partner, not at this location, I was appalled by the serious lack of enforcement of COVID precautions. I understand it is hard to enforce everyone to follow the rules. (6ft of distance and masks covering mouths AND nose, even just wearing a mask) I understand it is even difficult to enforce rules during busy times of business during the day when people are already rushed and uncomfortable, but what I saw during my visit was a poor reflection on not only this location but HEB as a company. I saw multiple customers wandering the store without a mask or wearing their mask incorrectly. I saw 0 attempt by HEB partners to enforce proper mask wearing and social distancing within the store. I even observed partners ignoring social distancing with customers in the aisles. HEB prides themselves on being one of the best places to shop and one of the best places to work, and great precautions are in place to make it one of the safest places to shop as well, especially during these trying times. What I saw today during my visit was unforgettable and unforgivable. I will definitely be trying curbside next time I shop at this location or simply take my business to another location.
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December 2020 by Rhonda C.
The curbside at the H-E-B on slaughter Lane and Manchaca Road is HORRIBLE!! I've had to go back three times now to get frozen items that they left in their freezer and I already paid for it so of course I have to go back. All three times all I got was a "sorry about that" and it's not even genuine, they really could care less!
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October 2020 by Alexandra R.
Like Whataburger, all HEBs are special and lovable in their own way. I love all HEBs, and this is my HEB. But ours is a socially distanced love, in that I haven't physically gone into any HEB since March 2020. Forget about it, Jake. It's curbside.Curbside is amazing. It's almost the exact same experience as HEB, in that you get all the stuff you want, and all you have to do is drive there and they put your order in your trunk. Please do not tell me you need to feel your own tomatoes and thump your own melons. It's HEB, everything they have is good. Let them pick it out for you. It's a freaking pandemic.I cannot say enough good things about HEB and the whole curbside experience, particularly during this pandemic era. I love when my order is finalized with a text that says, "thank you for your patience as we take care of Texans," because that is exactly what HEB is doing: serving the community, by selling good food.HEB is always adding new products I enjoy and has great prices on staples. I love using their website. I even loved accidentally buying a 40-pound watermelon, because I learned that next time I can buy a "personal-sized" watermelon. I'm also really into the Mi Tienda line of agua frescsas.
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September 2020 by Matthew W.
I have gone to this HEB for year's. Tonight after getting home to make au gratin potatoes. When mixing the seasons with the milk and water. There were maggots inside the sealed pouches. Completely unacceptable. Take them off the self. Now!
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September 2020 by Terry E.
Beyond tacky that this store won't reprint a coupon even when I provided the receipt that generated it. It wasn't exactly cheap to enable the coupon to begin with, and the fact that H‑E‑B customer service has fallen to these levels I suppose speaks to their success. Long live corporate greed and avarice.
