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April 2023 by Google user
Not open when they claim to be. Western Union will not let you claim money anywhere in Austin. appears to be a scam
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March 2023 by Pat Krouse
Not open when they claim to be. Western Union will not let you claim money anywhere in Austin. appears to be a scam
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February 2023 by Eric P.
Ok, this is the second time that this issue has come up. I have been living in the Neiborhood and shopping at this store for over 20 years. A while back I was told by a security Gard that I would not be allowed in the store because I was wearing a backpack. I tried to explain that I had been bringing the same backpack with me for decades without a problem to no avail. I ended up leaving without being able to make my purchases. I posted a negative review here, then later spoke to a manager by telephone who told me that they had recently hired a new security company that was later dismissed because of too many complaints. I was assured that the situation had been resolved and that there would be no problems in the future. I then took down my negative review thinking that it all had been a misunderstanding. So today it happened again. I was approached by a woman that identified herself as "Officer Brown". Once again, I tried to explain that this had happened before and had been settled. she ignored my explanation and said that she would have to follow me while I was in the store. So, while I was shopping, I noticed no fewer than three other shoppers that were also wearing backpacks and a woman with a rather large purse who were not being harassed.At this point I asked to speak to someone that was in charge. A very helpful teller directed me to a man named Nathan who said that he was the product manager.Nathan politely told me that it was ok for women to bring purses into the store but homeless people with backpacks are not allowed.Since there were already several people with backpacks that had been allowed, I can only ascertain that "Officer Brown" was assuming that I must be a homeless person despite me showing my Driver's license that has my address and my twenty-five-year-old Randalls card.I offered to let "Officer Brown" inspect my backpack as I was leaving but was turned down.Overall, a rather unpleasant experience as it no fun being treated like a common criminal at a store that I have been shopping at for over twenty years.
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November 2022 by Kathy S Overstreet
I went to the Randall's on Benwhite in Austin, Texas. I noticed that they had new people working. I must say I was blown away by their customer service. They were all so very. sweet, helpful, compassionate, and friendly. They want to help you, really they do, unlike how it was before. Even if the register rung up the wrong price and you have to go back to get your money back, I didn't mind! I got to chat with their super sweet employees!! My mama use to tell me to always be sweet because if you make a mistake then they will forgive you. She was right. I didn't mind driving back to get my money back. I ended up buying a few items.
In the past, I stilled shopped at Randall's to get the sales, inspite of how I was treated. A few years back, I use to have a little anxiety about how I was going to be treated before I would go in there. I'm so happy to say that it's very pleasant to shop at my Randall's. Don, is doing a great job! The lady in customer service is very sweet, and understanding. She showed a lot of empathy and care. She rocked!! The cashier's are so very sweet.
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October 2022 by Kevin W.
Visiting from SoCal, you notice there are not many big chain grocery stores in Austin. Randalls is one of the few and they are part of the Albertsons umbrella.Basically a copy and paste of what I am used to in SoCal.They have everything you need if you want produce, snacks, water, and alcohol. Not far from the airport. Close to the busy areas of Austin.
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September 2022 by Peadee Games
Has not worked for over 3 months this is the nearest location for me and I have not been able to send funds from here since April 2022
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June 2022 by Kerry P.
Seriously I'm pretty sure no one workes here... Sunday afternoon and literally there is 2 cashiers working with lines that stretched to the other side of the store....
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June 2022 by Curtis G.
Haven't been to this location in quite a while - there's no reason to go back anytime soon... First, the men's room was out of order and no alternative was provided Secondly, the check-out lines were ridiculously slow - several calls were made for additional cashiers but no one from the store seemed to be in any hurry to help
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April 2022 by Maria Crystal Arzola-Gomez
I don't recommend this Randall's if you have to interact with the guy in the meat market who looks like Ed Gein and walks like Frankenstein and talked to my Mom like a rude robot, but he was so happy and sweet to help the older white lady who asked him the same question my Mom asked him after we walked away to the baking aisle. I heard him laugh and sound normal and say yes Maam and no Maam so I went back to where he was and gave him the hard stare and he looked down like a coward. That was yesterday afternoon and its still bugging me right now. I live in Pflugerville and was taking my Mom shopping for Randall's cool deals but I would rather drive to East Austin pick her up and chance going to Randall's in Pflugerville. It just sickens me to experience such hateful rudeness especially from your employee, pretty sure he's done this to other women of ethnic descent. Sure felt like it.
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April 2022 by Christian G.
Went to the Randall store to get a last-minute birthday cake this is what came out of that employee crack jokes ... happy birthday to me
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March 2022 by RJ B.
Cashier Maria can't do math! 3/12.69 means 3 for 12.69 , not 17.97 (regular price). Not sure who's in charge of training/IT, but fix the overcharge issue at Randall's!
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January 2022 by Reynaldo Rivera
good and respectable employees and ppl
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November 2021 by Aimee R.
I had a terrible experience when I came here and went to the starbucks. The barista that took my order was very rude and when i asked for a straw she raised her voice to say "hold on" really loud and tossed it on the counter and ignored me when i said thank you. I'll make sure i'll never come here again.
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October 2021 by Suz L.
Oh how I love thy's weekly special. The digital special is worth downloading the app! Donuts are great too!
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August 2021 by Peter Peterson
Always like seeing Nolan.