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April 2024 by Kristen Alley
I DO NOT RECOMMEND THAT YOU SHOP HERE FOR A PROM DRESS!!!!! When my daughter and I went to the Windsor store at Barton Creek Mall in Austin on March 29, 2023 the store was packed. There was a two hour wait to use a dressing room and about an hour wait just to check out. I know if the fire Marshall had come they would have shut the store down. The employees were very rude and very unprofessional. The employees appearance looked like they stumbled out of bed and went to work. Your store was a mess with people stepping on clothes that were for sale. It was like we were an inconvenience to the store. My daughter finally found a dress that she loved and was very adamant about getting it. We went to check out and waited. They did tell me no returns at checkout. They also entered my name wrong on the receipt which shows how careless the employees are. On April 15, 2023 my daughter put the dress on and the zipper was busted. Keep in mind the no return policy and that prom is less than a week away. I got ahold of customer service and you can only communicate through text which is even more frustrating. YOU HAVE TO DRIVE TO THE STORE TO SPEAK WITH SOMEONE SINCE ALL CALLS GO TO ONE PLACE. I'm not driving an hour and a half to argue with a manager because there was no point as they have a no return policy. I ended up taking it to an alteration company. I will pay at least $70+ to fix it because Windsor sold me a faulty product and said, "We go through a quality inspection." My daughter has prom on Saturday and Windsor hasn't helped yet. I called corporate and am currently waiting on a call back.**Skip the headache and the stress by going elsewhere.**
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April 2024 by Ana Martinez
Worst experience here especially with pregnant women. No manners towards costumers…!!!
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March 2024 by Alexander Antillon
The only reason my wife and I stopped in this establishment is the mere fact that JC penny was not open yet.Upon first entrance I couldn't tell the difference between the children shopping and working. My wife found some pants that she wanted to try on, so we waited by the fitting stalls. As we waited (about 10 minutes) this one employee cuts in front of us with a group of girls and allows them into a stall.This employee not only saw us standing there and ignored my wife patientlywaiting, but she also had the audacity to look at my wife and say:"that probably wouldn't fit you anyway "This young white employee was twice the size of a grown man and had no place to advise anyone of their physical stature.We immediately left and had ruined my wife's shopping experience before it even began. We left straight to the car and went home.This was unacceptable.
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March 2024 by n R
After reviewing all the reviews of this specific location it’s disappointing that the owner does not talk to their employees about the customer service they have. I went here yesterday and this pregnant lady was very rude to use just because we ask her for a fitting room. If you don’t want to work don’t go baby their is plenty of jobs you can apply to if your life is ? miserable leave ! Don’t make life miserable to others ! Just because you have to work here! I would take action owner ! You lost customers because of her yesterday. she is racist towards hispanic’s. She really need a reminder of why she pays her bills because of us !
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March 2024 by Marziyeh Nasiri shoja
Amazing store specially Alexa is so amazing and she always have a beautiful smile on her face
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February 2024 by C M
GREAT EXPERIENCE!!Makena was so friendly and helpfulI never ask retail workers for help because Im too shy but she was so easy to talk to and very outgoing!!!Definitely coming back
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January 2024 by Karen Fernandez
Bad bad costumers serviceOne of the girls roll her eyes when I was trying to get a fitting roomThey are so lazy to get you down a dress!!
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January 2024 by Amir Exir
The kids working at the desk forgot to remove the ink tag from the Christmas gift I bought for my gf and when I returned to remove it they refused to refund me anything for inconvenience of going back and forth and the embarrassment I encountered for the gift.
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November 2023 by Griselda Gonzalez
I contacted the customer service number and a very rude woman named Jessica hung up on me when I tried to explain my problem with my order. She blocked my phone number when I tried to call again. I'm reporting her so nobody goes through this horrible experience with Jessica.
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October 2023 by Ashley Delany
The girls working here are SO freakin rude I couldn’t believe it. Ugly attitude for no reason
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September 2023 by Cristela Valdez
Got my Beyoncé outfit
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August 2023 by Morgann G.
The prices were decent. Selection was okay. Rude staff though. There was one girl in particular that made you feel like it was a waste of her time to talk to you. The others we're talking about other staff where customers could easily hear. There's also no place to sit while friends/family try on clothes. I wasn't impressed with the folks working there.
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August 2023 by Laura M.
if I could I'd give no stars I would for poor service, I walked in there today to get something cute to wear, and was not greeted, there was a bigger girl behind the counter not even looking up and another smaller girl. the store was a mess. how do you expect to run a store with employees not paying attention not shopping here anymore especially after hearing her tell a customer about getting 15% off by leaving a yelp review. Way to run your business
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June 2023 by Baila Como Juana
very unhappy with this place, the girls working in there have a really ugly attitude. i understand your at work, but that's your job. retail is all about customer service and if you simply can't do that don't work in retail. a mugging face isn't gonna get you nowhere when working its very uncomfortable and disrespectful, please do better.
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April 2023 by jhene aiko
the sales associate with short black hair and a light complexion is extremely rude and condescending. i get that you’re at work but you don’t need to bring your personal attitudes there especially when i’m trying to spend money