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December 2018 by Lindsey O.
This company is a SCAM!! If I could rate this company with 0 stars, I would, and I rarely rate 1 star reviews. Our September move was the worst experience I've ever had with a moving company and I've moved 10-15 times in my life. All correspondence leading up to the day of was great, no complaints. Seemed like a great value and an owner that cared, because he did the initial communication. We were moving in the same apartment complex, to a bigger apartment, with one bedrooms worth of furniture. 600sq ft of normal furniture, sofa, queen bed, a couple dressers, boxes, table, desk. It took 2 movers 6 hours to move us, 6 HOURS! The two guys took forever.... one piece of furniture per 40 minutes, we timed them. Then when we went to see what was taking so long multiple times, they were on smoke breaks. We were charged $100 per hour, then given a 10% discount because they changed the time on us the day of. Which was fine, but seriously 6 hours!! I was so upset and feeling taken that I called the owner the next Monday. The owner was pleasant and agreed they were "******* around" when they should have been hustling and we agreed that he would refund me $200. Nothing has been refunded to us and I've repeatedly called him, left messages, and texted. Now, 3 months later, here we are. If we would have received the refund I was going to write that the owner did right by the situation and righted a wrong, but no. I would not recommend this company and feel that we were scammed by this company. I will also be taking my review to other review platforms as well to make sure anyone looking for a moving company sees how we were treated.
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October 2018 by Diana L.
I can't complain too much, because they offered to do this in 1 hour vs charging me a 2 hour minimum like most companies, so I am grateful for them being flexible. However, you do get what you pay for. We have 2 media shelves that we have moved across the country as well as another move in Austin that has stayed in tact and was never an issue being moved. One of the movers picked the first one up and the moment he left the apartment we hear a big crash and a "um the shelf fell apart on its own". Of course no one saw what happened, but the next shelf that was moved was completely fine. They aren't responsible because of a liability waiver they make you sign for anything that is made up of particle boards (and they make you sign a waiver for this - which I haven't done so with any other company). So, I think my husband wouldn't have been as mad if 1) the mover said "I'm sorry, I slipped" or something like that since they can't be liable anyways, and 2) we can fix it, which we tried glue gun and all, but we will just have to get a new one... so, we saved on 1 hour of labor but will have to use that savings on a new media shelf. The other thing that annoyed me is that I was quoted for 2 people, but 3 showed up and they wanted to charge me for the 3 movers vs 2. They told me it's because they were so busy and running behind... Then tried to tell me it's a better deal because they will move faster. We got this resolved, but I have a feeling that if I didn't fight for my quote, I would have been charged $130 vs the $90 I was quoted. If you have furniture from ikea or anything that isn't real wood, don't utilize them, because they won't be liable for breaking them. The thing I liked is the value, but it has come back and bit me in the a***
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September 2018 by Sue H.
I needed movers to pick up a couch I purchased on Offer Up and bring it to my apartment, and I needed it right away (no bed yet...I'd be sleeping on this couch or the floor). I contacted WM Pro Movers, and Mike got back to me within minutes. Another company required a 2 hour minimum plus a $20 gas fee, but Mike's crew was able to do the whole job for less than half the amount quoted by the other company. He and his crew were all very professional and made my life so much easier! Thank you for a job well done!
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September 2018 by Briana Bagwell
The movers were very nice and worked quickly. I would definitely use them again!
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September 2018 by Megan Boynton
We used this company about 6 months ago to move from South Austin to Far North Austin. Nate's son and another young man were the ones who came to help us. It was getting pretty late into the evening, and yet, they were still so incredibly pleasant and courteous. I feel like they really went the extra mile to make sure that we were happy and had quality service. And, when we were handling all the arrangements with Nate, he was more than professional and truly one of a kind. I take any opportunity I can to recommend them to others, and we will definitely be calling them again for our next move.
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September 2018 by Anne Ballad
Nate and his crew moved us twice. We couldn't ask for better service. The guys worked hard and we're cheerful and polite. Kudos!
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August 2018 by Page Marshall
DO NOT EVER USE THIS COMPANY THEY USED PROFANITY WITH ME ,TOOK PICS OF MY HOME . And then left . Canceling the move , honestly because I think they were trying to make it a 6 hour move. Owner would NOT speak or give me an explanation as to why except my house needed to be packed . All I needed moved was big furniture. And I guaranteed 4 hours minimum. Never use them unless you want to be disrespected cancelled on!!!!!!
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August 2018 by Andy H.
I had a quote from another company that was for two men and one truck. Nate and WM Pro matched the price and sent five men and two trucks. They were on time and took care packing all of the stuff in the truck. Outside of a couple of very small scratches and marks on the wall of the new house, nothing was damaged in the whole process. I would use these guys again in a heartbeat. The entire move took about 6 hours for a 4 bedroom house with lots of boxes and heavy furniture.
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August 2018 by Ksenia D.
Jonah & Joey helped me move. They were quick and professional. But most importantly ~ just such awesome people. They had a fun and positive vibe, and even kept an eye on the lil defects at my new place for me to note on the move-in sheet. That's what I call attention to detail! Definitely recommend :)
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July 2018 by C G.
Nate & his team (we had David, Ryan & Jesse) were terrific with our move from our old home into a storage unit, & then a month later from storage into our new home. communications were prompt & polite, & pricing was transparent & fair. Nate even came out to see our home & items & planned for how & who on his team would move us. of course moving/storage can be stressful & a hassle, but despite all the worry & pre-planning WM functioned like a well-oiled operation & went smoothly & efficiently. our quoted move times were actually improved upon on the days & so our estimated costs were lowered. this, along with important/fragile items being carefully wrapped etc., definitely gets a 5* & recommendation. thanks guys.
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July 2018 by Felicia W.
I just moved this last weekend, and this was by far the smoothest, easiest move thanks to WM Pro Movers. They arrived on time and went right to work. They were very careful with my furniture, wrapped everything so nice, packed it in the truck nicely as well. The movers were polite and hard workers in this Texas Heat!! I seriously can't say enough good things about this service. 100% would recommend and also use this company again!!
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May 2018 by Tabish
Just moved earlier today from a 2 story (2000 sq ft) to a 1 story (2400 sq ft) home. Cannot say enough good things about WM Pro Movers. Showed up on time in the morning and despite initially being contracted for 3 movers, they brought an extra mover for free! When they show up, they start out with a quick walkthrough of the home (5-10 mins) so they know what to expect. Then these guys just hustled for the next 3 and a half hours and completed my entire move. They were super careful with my furniture and covered any wood furniture with blankets and tape to protect it. I had other small requests that I asked for them to take care of, and they helped with zero hesitance. Their professionalism is nothing but exceptional. I highly recommend WM Pro Movers to anyone who needs help with their move. These guys will get the job done fast and for a fair price.
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May 2018 by Crystal Acuna
We used WM Pro Movers today for our small office move. They did a fantastic job! They were very efficient and moved our 2nd floor office quickly. We would definitely recommend them!
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May 2018 by Chris Wolfe
Professionals in every sense. They were very conscious about being time efficient, very careful about moving my stuff, and went the extra mile to do the best job they could. Highly recommend!
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May 2018 by Jamie M.
Just moved this past weekend and it went great! They arrived in the first half of the quoted arrival time and gave me a call ahead of time to let me know they were on their way. When I originally booked the service we were supposed to be moving to a 2nd story apartment and at the last minute we switched to a 3rd story apartment. Told the movers and it was not a problem at all, just stated it might take more than originally quoted. However, the two movers worked quickly and were able to stay within the quoted time despite another flight of stairs. They were kind with our furniture and an extremely large couch and were polite through the whole process. Would 100% recommend!
