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January 2024 by Ryan A.
I'll give it 2 stars rather than 1 because the 2 bags I bought from them are very cool looking. Quality is lacking. Seems like a $20 Chinese made bag. The Zippers are trash, the toggles don't hold the draw string so you have to be careful that your shoes don't fall out. Only a matter of time until this bag falls apart completely, absolute junk. I bought into the whole "helping your fellow veterans" thing and as a veteran, I'm very disappointed in the presentation of this company as an American owned, veteran owned business. Don't buy from them.
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January 2024 by Andrew C
Ive been a customer for many years. The n that time Ive never had an issue. I guess Ive been lucky in that. Recently I placed an order for a couple Christmas gifts. My order did arrive but part of it was Incorrect. Sizes were right but an altogether different (and cheaper) item was sent in place of one. I emailed them as soon as I opened the package and here it is two weeks later with no reply. They say emails are answered in the order theyre received, but I cant think of anyreason that takes that long to return emails. Even if you only have one person handling customer service, I can read and reply my whole inbox in a few hours if I needed to. Just a sorry excuse. I like the products Ive received in the past but if you ever have a problem that needs correcting, good luck because its very obvious that they just dont care.
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November 2023 by Thomas Tanner
I've bought many shirts and other odds and ends from Zero Foxtrot, and I've never been disappointed with their quality. Seriously, the BEST T-shirts I've ever worn! Fit is perfect, the graphics are wicked, and the quality is top-notch. I couldn't recommend this company more highly.Stay Zero,Out ?
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November 2023 by Chris Stutts
I bought some shorts and the zipper fell off. I contacted customer service sent them two emails and they sent me another pair almost immediately.
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September 2023 by Juan Joubert
Firstly, the clothes fit and feel spectacular. Like a mama bears love for her cubs. Secondly, the customer service is top notch, like the notches in Hugh Hefners headboard.Ryan in customer service - you went above and beyond and gave this company a great name and lifetime customer.
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September 2023 by Jacob Corbett
I have been a customer of ZF for about five years now and I have always had a great experience with their service and products. Recently I had a shipping issue and Ryan and Gavin were extremely helpful in resolving the my issue. They were responsive and offered many solutions. I will continue to purchase from ZF because I believe in their products, company, and what they stand for.ZF for life ??
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July 2023 by Joe G.
This was my favorite veteran owned business. I supported them for about 8 years and bought way too many things from them. Shirts, towels, flags, decals, etc. But from January 2023 to my last horrible experience in June, they've proven to be just another business that forgot about customer service and quality control. My last orders contained items that didn't match the sale photos (OIF flag), had stitching issues on four shirts causing holes in side of the shirts or the arms, items not promptly resent after the shipping company returned them for damage during shipping, and I would get the cookie cutter excuses about how now the items were sold out, orwe're not restocking those. Not to say there wasn't a periodic issue before this year, but it wasn't a constant problem. I would send an email and before I would get a reply the replacement was already shipped. I left a review on a shirt I never received, but I did receive two automated email requests to review the shirt so I felt obligated to let my fellow customers know how I felt. They deleted the review, which leads me to believe all the reviews on their site are cherry picked. No integrity, no accountability, and zero foxtrots given for customer service. If they'll more than disappoint a customer that supported them from the beginning, good luck to the new customers.
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July 2023 by Ben Steiner Marquez
Out F*cking Standing!I recently had the pleasure of purchasing from Zero Foxtrot, and I can confidently say that they have exceeded all my expectations. I found their product range to be top-notch and their attention to detail impeccable.On my first purchase, I encountered a minor issue with a pair of shorts that had a small blemish. However, Zero Foxtrot's customer service team proved their commitment to customer satisfaction. They promptly replaced the shorts free of charge, without any hassle. It was a testament to their dedication and willingness to go the extra mile.During my second purchase, I was pleasantly surprised to discover that the products I had bought were on sale just a few days later. However, Zero Foxtrot once again demonstrated their outstanding customer service by unexpectedly delivering a gift card to my email address. This unexpected gesture truly highlighted their commitment to building strong relationships with their customers.What sets Zero Foxtrot apart from other companies is their consistent effort to exceed expectations. Furthermore, their customer service team is responsive, friendly, and genuinely invested in ensuring customer satisfaction.I highly recommend Zero Foxtrot to anyone. Their commitment to excellence, coupled with their exceptional customer service, makes them a standout company in this industry. Thank you, Zero Foxtrot, for setting the bar high and for going above and beyond for your customers.Hooyah!
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June 2023 by Steve G.
I ordered 3 t shirts one t shirt was identical to one other. So instead of send me the correct shirt I ordered when it was back in stock they sent two of the same shirts. Never again. DO NOT RECOMMEND.
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April 2023 by S H
I got my Woobie at ZF along with a backpack & a few sleeveless shirts. The product quality is truly worth the money, and you're supporting a Veteran owned company too! The Woobie is amazing! The backpack is rugged with several pockets & hidden compartments that I regularly carry on to commercial flights. The shirts are high quality. 5 Stars all the way!! Keep moving forward ZF!
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April 2023 by Dustin F.
Do not buy from this company! There is no way to get ahold of anyone! Ordered a backpack and wanted to exchange it for a different color and never received an email back. Tried to call and # disconnected. Hopefully you read this before you buy!!
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March 2023 by Johnny Q.
I have purchased around 20 of their shirts over the last few years. I would say I almost exclusively wear their tee shirts. The fit is comfy and extremely consistent and the designs are always cool. I especially love their pop culture and St. Patrick's Day designs. Over the years I've got several other members of my family into ZF also and we are all loyal customers now. Can't say enough good things about Zero Foxtrot as a company!
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August 2022 by Jacob Marvel
Had an issue where package showed delivered but didn't show at my home after a brief email conversation with Ryan from customer service they resent my package and threw in a few extras to make the delay less unpleasant. As a veteran I'm more then happy to support veteran companies but they exceeded my expectations by promptly handling the issue and going the extra mile zero foxtrot is almost humorous because they actually care.... also great products and quality
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August 2022 by Au W
I like that its veteran oriented, and the logos are cool. But honestly its an 8$ cheap shirt with a logo on it. The same with the sweatshirt. I spent about 100$ on two items and the sweatshirt you can even see where they ripped out the tag. Made the same shirts and sweatshirts in high school in my workshop class. Maybe if they donated half their profits to a veteran charity it would be worth the crazy mark up. Cool designs but the material is low quality and not worth it.
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August 2022 by Au W
I like that its veteran oriented, and the logos are cool. But honestly its an 8$ cheap shirt with a logo on it. The same with the sweatshirt. I spent about 100$ on two items and the sweatshirt you can even see where they ripped out the tag. Made the same shirts and sweatshirts in high school in my workshop class. Maybe if they donated half their profits to a veteran charity it would be worth the crazy mark up. Cool designs but the material is low quality and not worth it.
