Auto Parts near Axtell, TX

“I, unfortunately, hit a big dog in my 2017 Toyota Corolla (lots of damage) and the cheapest quote I could find was $1200 to fix it. I came to this place because I've heard great things and it turns out that they were all true. The guy looked at my car and said he would match the quote I had recently been given. I dropped off my car and within 5 days he called me back and told me it was ready and that he got the price down to $200 less than what I was previously quoted for at another body shop! Great work done here!Service: Body & Trim”

“We have had multiple cars worked on through this shop. Most caring and honest shop around. They will make sure insurance covers the better quality material and look to make your car look even better than it was prior to being damaged. Highly recommend!!”

“Eric from byot got me taken care of didn't expect to have such a real talk about life or going through it but he's good example of what someone representing a business should be 6/5”

“I can't wait to recommend this place to everyone I can! The price was totally fair and my car looks like new. I had been left in a major time crunch of a bind before a major out of state trip because of what another company told me and failed to follow through on, and Efrain absolutely saved the day and rushed it to get the job done -- in fact, he got it done days faster than even he estimated for me! I couldn't be more appreciative. Thank y'all so much”

“I did an online order for a specific oil because most stores on my side of town were out. It said it would be ready in 30 mins, and I got an email not 5 mins after placing saying it was ready for pickup. The store was very clean and well organized, staff were friendly and helpful, and the oil was sitting right behind the counter with my name on it. What more can you ask for?”

“I would have left a 5 star review had the beginning of my visit been acknowledged by the first 3 men that looked at me but did not acknowledge me.
A young woman named Emily was checking a customer out- even though busy- she noticed my existence & offered to help shortly.
I was looking for jumper cables- even though there was a man stocking shelves and saw me walking the isles- not once looked up and ask if he could help. Emily not only assisted in getting the jumper cables- she helped get me the right battery for my vehicle AND put the battery in my vehicle for me! She was thorough in every step, kind, courteous, respectful & help get me back on the road in a timely manner.
All while helping me- she made efforts to address every person walking in the door- even though there were other employees that could have been putting forth that effort.
Had it not been for Emily I would have most definitely walked out the door & gone next door to O’Reillys!
In a “man’s world” I hope to God whoever’s reading this doesnt underestimate the fact that it takes a set of Ovaries to Actually get the job done!
And do so with some compassion.
When individuals are dealing with car problems and anxiety and uncertainty is running high- a simple Hello backed with a smile IS IN FACT the difference in making a sale- & someone walking next door!
I certainly hope Emily is not only acknowledged for her manners & knowledge by way of a “Well Done”. But let’s face it! A pat on the back doesn’t buy a loaf of bread- some people deserve a monetary acknowledgement- and this young lady is most certainly one of them!”

“I like this part stores they take their time helping you diagnose your issue and find the part you need. Easy access with wheel chair access, and they'll answer the phone for you.”

“This family owned business is the best auto shop in town doing excellent work with the best reasonable prices! I have had all my auto body work done here and they always go above and beyond - always doing the best you could ask for! Highly recommend them!”

“Five stars for the sales department, today the young man behind the computer in the service department not so much....brought our F150 in for "The Works" since we had purchased a service package.My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.”

“These guys specialize in the impossible and do what other auto care centers say can’t be done. They replaced my tire in less than 20 minutes and had me safely back on the road in no time. Huge thanks to Ryan and Jha-Quise for their technical mastery, professionalism, and top-notch customer service. Exceptional work all around!”

“I recently left another Google review for an O'Reilly Auto Parts store up in Dallas. It was very positive, based mostly on my experience with their employee, Paul, who was a knowledgeable and engaged employee who went out of his way to be helpful, but was also an exceptional human being on a personal level. I wrote that it is possible to get a sense of the ownership of a company (even a publicly-traded corporation) by observing the behavior of employees. So, my opinion of the O'Reilly corporation was definitely positive.

I replaced my fan belt and continued on my trip but got no further than Waco when my RV began overheating again. It turned out that my water pump needed to be replaced. So, I got to the nearest O'Reilly Auto Parts.

Relacing my water pump turned into an expensive days-long ordeal that would have been much much more unpleasant than it was if it weren't for Nicole and the employees of this O'Reilly in Waco. Paul up in Dallas wasn't a fluke. The Waco location employees were just as exceptional as Paul and his co-workers were. Again, it was on a professional, but also on a personal, level.

To me, it speaks volumes that two different O'Reilly stores in a row achieved a level of customer service that is rare in the retail industry overall. So, applause for you guys. Thank you.

OK, but now I have one negative thing to say.

Employees at auto parts stores everywhere in the country are a good resource for finding local mechanics. They deal with these same guys every day. They get customer feedback in real time. So, they are in a position to help our system reward honest, competent mechanics by referring customers to them.

As a customer, I appreciate this resource. And it has always worked out well for me using that resource. The sole exception was here in Waco.

Several employees at the Waco O'Reilly made recommendations. Initially, I chose a mechanic who quoted $400 to do the job, but our schedules didn't line up. I ended up hiring a local mechanic named B-Dot, short for Brent Dotson, who was recommended by O'Reilly employee, Allen. Brent said he could replace my water pump (and thermostat) for $300.

Now, replacing the water pump in a 1984 Winnebago is a tough, complicated job that requires a lot of work because, essentially, a 1984 Winnebago is a Chevrolet 454 big block engine on wheels with a house built around it. To get to the water pump, you almost have to tear down the house. Deep into the project, in recognition of how much work it was, I told Brent I raised the pay for the job to $400, which is what I paid him when he finished. There was still a little coolant coming out, but he said it was from overfill coming out of the weep hole and that it would stop when it had run awhile.

Well, that leak only got worse. The water pump was not installed flush to the block of the engine. Brent said he would come take a look at it, but didn't show up. Now, technically, Brent should return all my money since he hadn't fixed the problem as agreed, but, it seemed to me that he had made an honest attempt, so I sent him a message asking for $200 back. He said he wanted to come make sure the leak was coming from something he had worked on, but he never showed up. Then he just stopped responding to messages and calls.

I'm left with a water pump that still doesn't work and I'm out $400. And how unprofessional is it to not respond to messages? I wish I hadn't taken Allen's recommendation because I feel cheated.”

“I needed a thermostat for my truck A buddy called up and asked if they had it. They said yes. I drive up to get the part they already have it set aside. In and out. No up sales no up charges. The guys there are friendly and quick.”

“Bought a vehicle from them. These vehicles are as is so go look at them in person use your best judgement. I think the price was a little high but they worked with me and were more then accomdating..if your looking for something as a fixer upper this is your place they did the best they could and I was happy with my experience. Again as is so i knew what I was getting myself into but am happy with my experience.”

“I saw several negative reviews here so I wanted to speak on my experience. This business was prompt, professional, courteous and paid a fair price for my junker. I would highly recommend this company.”

“Go there, go there, go there, they have the best prices. I got a new radio installed in my car for 109$. They had to rewire my entire base or subs in my back and front to be hotwired into the radio and it works and my bases are llooowwwddd so go there”