Bank of America in Balch Springs provides friendly and professional service, with staff noted for being helpful and doing an excellent job assisting customers. The branch offers a comfortable and pleasant environment. Specific services mentioned include help with account opening, wiring money, and troubleshooting mobile app issues. The staff is commended for providing smooth, quick, and detailed explanations to ensure customer understanding and satisfaction. The location has a drive-thru ATM and follows enhanced cleaning procedures based on CDC guidelines. Hours may be temporarily modified, and customers are encouraged to check the Mobile App or website for current hours and available services.
THE CUSTOMER SERVICE IS VERY EXCELLENT AND THE MANAGER Mrs Gladys and the Bank teller Jessika are very courteous and very helpful when I visit the branch
April 2026
Best customer service I’ve experienced! They really took their time to help me with my finances and made sure I didn’t have any confusion!
April 2026
I’ve had a great experience with this bank from day one. The staff is always friendly, knowledgeable, and willing to go the extra mile to help with any questions or concerns. Opening my account was quick and straightforward, and their online banking system is easy to use and reliable.
