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February 2024 by Behailu Hirut
They don't want to take coins
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February 2024 by Sanzhar Ordaliyev
Worth Bank of America financial center, everything super slow, hUge line, only one cashier. Try to avoid it
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January 2024 by Yudith Reyes
Gladys was super helpful to me and my boyfriend we recently bought a new home and we were needing help wiring money and we were having trouble through the app but she made it work !!
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September 2023 by Josue Arizmendi
SLOOOOOOOW SERVICE.
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July 2023 by Miriam Ryer
My family has been. Using bank of america goto q really long time.
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July 2023 by Kurt Helm
Walk in, no one greats only one teller open. Not very good.
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June 2023 by Mark H
Extremally unprofessional and pushy receptionist/manager, I think her name is Gladis. Lizeth told me that I had to use my full name including my middle name as shown on my ID. I told her I did not want to do that but if that was the policy I would comply to finish the process, but I would file a complaint later. She got upset and said she needed to talk with her manager. I said ok, please do, let's get this issue resolved. The manager came in the office with an attitude and said that Lizeth did not feel comfortable opening my account. Never a syllable raised, every bit of the communication was calm, relaxed and specific. Review the video. The manager could have chosen to finish the process of opening my account. She instead refused and said that she would try to get me scheduled the following week, because they closed at 2pm, it was 1:40p. All my other accounts use my first and last name minus my middle name. That is my preference, this should not be a deal breaker. This staff never offered me solutions only that they were going to refuse me service. I don't know how this branch stays in business? Poor business practices, power tripping staff and fragility are not a good combination in a competitive business environment. Do better B of A!
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November 2022 by Alisha Aubrey
Very nasty attitude towards people who are NOT of Spanish Descent. Usually the greeter tells business customers to go to the business line and one of the tellers was coming back to her window. I started walking that way I wasn’t aware she was closed for the day. They were so rude about telling me making it seem as if I was trying to cut in line. That was so rude and unprofessional. If it wasn’t for that being the closest bank I’d never return! I was nice about it though I smiled and told her to have a nice day. I know they profiled me and thought I would have an attitude but I didn’t. Kill people with kindness and go write a review!
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October 2022 by JuanGabriel Corleone
I’ve called this location all week from 9/26 Monday - 10/1Saturday at least 5-10 times each day during operating hours and nobody has answered me not even once. This is completely unacceptable that BOA isn’t answering or at the very least calling back customers to be honestly I find it completely inconsiderate and disrespectful really makes me think twice about banking here. I will most definitely be closing my account soon and moving on to a more bank that takes my financial security more serious.
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September 2022 by Ehab Mahmoud
Never seen a less knowledgeable staff or worse procedure! They were trying to hinder my sister from closing her account by asking so many private questions as to what she owned and more, things that are absolutely unrelated to her process needed to. Lose account, of course due to her being a senior citizen, instead of lending a helping hand and making it easier, they made it more complicated so she would not close her account which I know especially Bank of America always tries to convince you not to close your account! I have to say one person at the end I think his name was Ricardo helped but not until I came all the way from Plano to assist and ask why my sister was being questioned like that. After 2.5 hours only were we able to close the account. Honestly terrible customer service over all. Closed and never opening anywhere an account in Bank of America.
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September 2022 by Jazmine Johnson
I opened an account online but and tried to deposit a check, but instead the account was frozen. I went to this branch and we had to make a whole new account. So then we got the sand check and deposit it for the new account. Days later the money never deposited and my account is marked as fraud.How? I couldn’t even open an account because of all y’all’s glitches
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June 2022 by Christina Tovar
Have good customer service but I only have one teller always a line of 15 +
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June 2022 by Fany Lopez
Horrible place, full of people waiting for hours, I had an appointment and they didn't respect it. What was the point of making an appointment then? Go to other location.
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May 2022 by Dr. M
I'm always disappointed when I use this location. One human teller is not enough during business hours. Last month when I came in, the bank was open, but I was told that the tellers were out to lunch.
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May 2022 by Adrian Alex
understaffed, crowded and no feasible drive trough. Avoid like plague. Even a 2 hrs drive is better than waiting at this dump.
