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January 2024 by Benjamin W.
Roscoe might be a good option for local use or someone that will not travel much, there's just a few glaring issues with thinking of them anymore than that. Some of the items are, the banks traveling policy is to just block any access outside of the U.S., which is a hassle obviously for traveling. Most modern banks will have some piece of the app/access that will confirm where you actually are, which can also help with confirming transactions are from you. Slightly concerning it is the way it is here. I lost my card recently, called the 24/7 line to lock it. Someone outside of the U.S. answers, asks me for the name of my bank/account number to start .. I didn't give this info to them, but they also stated they cannot lock it and would need to transfer me elsewhere.. huh?! I told this to a teller and it seemed pretty minor, even though it's sketchy to call a number your bank provides in those instances of losing a card, getting someone outside of the U.S. that seems to be phishing, rather than helping. The mobile app, which is decent at best, has an option for mobile deposit.. great! However when you deposit a check they cancel it because they want you to write something on the check (yet there's not instruction to do so in the app).. why not just add in instructions, instead of useless manual work? Apparently there was a name change too, as a customer I never heard about it, just get my deposits canceled because I put the wrong bank name as well.. Why not tell your customers you changed your bank name? It's just simple stuff that Roscoe either doesn't seem to collectively care about (that as a customer you would want your bank to care about) or doesn't do anything to communicate to customers.. I got tired of lackluster banking and moved to a local Austin option!
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October 2023 by Morgann G.
A lot has changed at this bank and I'm still deciding if it's going to be better. I know it seemed like they lost a lot of tenured employees after they merged with Cornerstone Lending and they still are. There's only 1 person left that I recognize anymore. It's sad, I loved coming here to see people I recognized and that knew me. It doesn't feel personalized anymore. Hopefully it gets better. In the meantime last I checked they had some of the best rates in town.
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September 2023 by Craig Persilver
Very bad customer service and poor trying to get a loan they will not help you even if been there years sorriest bank n badtrop
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November 2022 by Roberto Morales
Brittany and Tina were great. Very responsive throughout the entire process. We were done in under a month.
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May 2022 by Leo Gaertner
Roscoe always comes threw for us! Brittany, Macy, Elena, and Rick just to name a few, thank everyone at Roscoe state bank for helping us achieve our dreams!
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March 2022 by Les Bergquist
I received wonderful care and customer service from Tracie Bartsch in Bastrop. Rick’s customer service training is excellent and the cookies are good too!
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February 2022 by Jessica Ellis
It's been a pleasure working with the team at Roscoe for help during my home purchase. I would highly recommend working with them!
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December 2021 by Sarah Dysart
I have been with this small town bank for awhile and have done several home loans through them (including a land purchase). Both times I had the pleasure of working with Brittney Rogers. She is the best! Always available and very patient to answer all questions. When you call them someone answers the phone, you don't get a robot answering service where you have to push 83 numbers before you get to a human.Great bank...great experience! Thank you guys so much!!
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October 2021 by Sean Neighbours
Brittany and Tina were a joy to work with! Extremely knowledgeable and helpful every step of the way! 10 out of 10, definitely recommend!
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October 2021 by Derek Van Gilder
Roscoe State Bank was very responsive in handling my application for a home. Brittany and Tina were extremely professional and were able to wade through the process very quickly and timely to allow me to close on time despite the numerous lender demands. They all did a great job.
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October 2021 by Katie Tenery
RSB has been our hometown bank for over 30yrs, and we have always had wonderful service with them. From loans for cars, houses, property, and businesses, we would definitely recommend their services. Brittany and Tina were especially helpful, kind, and professional. We could not have done it without them!
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September 2021 by Lynn Shirk
Always a pleasant, professional experience in all my dealing with Roscoe Bank. I always leave the phone call/visit with a smile on my face!I will always appreciate good service and I always get it with Roscoe Bank!
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September 2021 by John D.
The owner is the worst person I've ever met
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August 2021 by Kim Ehardt
Worked with Roscoe to get funding on a home purchase. Brittany Rogers is their loan officer, and she is a master of her craft. Very knowledgeable and communicative. Overall extremely easy to work with, and closed with excellent rates. Two big thumbs up.
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May 2021 by Maura Robinson
If you are looking for a home town bank that has a heart to serve the community and their neighbors then stop searching now because Roscoe State Bank of Bastrop is where you need to be! I have been banking with Roscoe for about 15 years and will continue to grow our relationship for years and years to come. Roscoe’s team is 100% dedicated to nourish and support your financial success! Offering banking solutions for every need. From basic checking and savings to large commerci
