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“I visited this branch to complete a wire transfer to Portugal through Western Union. Sonia provided excellent assistance and handled my transaction with a high level of professionalism, diligence, and efficiency. The process was smooth and well-organized, and my case was expedited promptly. Compared with other Western Union locations I have visited in Houston, the service here was notably faster and more efficient. I sincerely appreciate Sonia’s support and dedication to providing outstanding customer service. Keep up the good work.”
“Precious was very helpful to me while opening my account, she answered all my questions with no problem, I appreciate Precious for setting me up and welcoming me to the branch family 😊”
11AM - 5PM
8700 N Hwy 146 & I-10, Baytown
Banks
“Dora and the staff are amazing the improvements made at this location on the past 2 years is absolutely amazing they are friendly informative and helpful it’s always very pleasant here thank you for all you do for your customers”
“Lynn is such a helpful teller, she solved min & my daughter's issues with our account with such a big smile & patience of a saint. Yall need more people like her!!”
“Absolutely Outstanding Customer Service provided by Assistant Manager: Jillian Dunn!!! I was so Happy to become a New Member! Mr Dunn took time from his busy schedule to make sure I was taken care of in a timely and professional manner! I will definitely recommend my family and friends!”
“These tellers are phenomenal! They have ALWAYS been Extremely HELPFUL to us!!!
We wouldn’t think of having our account anywhere Else‼”
“Bea at the Baytown Branch went above and beyond to help me with a difficult situation. I really appreciate what she did to help. I don’t think many people would have taken the time and effort to resolve the problem as she did. Thank you for having such a skilled and caring employee.William Bibb”
“Jennee Trader goes above and beyond to help me every time I call or ask a question. I would highly recommend her personally as well as Beacon Federal Credit Union.”
“I started banking with First Convenience inside Kroger's a year ago exactly and the only reason I opened an account there that day is because of the welcoming,cheerful staff there. they are awesome and always very upbeat , great service and as a matter of fact two of my friends bank with First Convenience because I of being with me on certain days and again staff so welcoming and makes you smile every time even if you don't bank with them, still greeting everyone”
“This review is for Alexia Hernandez only. I had the worst experience with the call center and unfortunately was given misinformation. Alexia handled the situation perfectly! Thank you for helping me open my child’s jumpstart account and being so patient with me!”
“I’ve been thoroughly impressed with this bank. They offer all the features a customer could ask for, with 24/7 support available through online chat or a live phone agent — very convenient and reassuring. Their website is user-friendly and easy to navigate, giving you full control over your finances.
One of the standout benefits is the $100 overdraft grace period, which comes without any fees. It’s clear that Frost prioritizes its customers’ needs and strives to provide helpful and supportive service.
Their ATMs are accessible around the clock, making deposits and withdrawals easy at any time. In addition to basic banking, Frost offers a variety of services such as car and home loans, business banking, and savings accounts that help your money grow over time.
The atmosphere at Frost is welcoming and friendly, making both new and existing clients feel valued. As a small token of appreciation, they even give gifts to new sign-ups.
Overall, I highly recommend this bank for anyone seeking a reliable, customer-centric banking experience.”
“Kayla Q Security Admin and Jennifer Plant Personnel have amazing customer service skills and overall great communication. Brock Group site supervisor Moses Johnson along with Lou has such poor management and believe they are a liability to this site, they can put many employees in danger with their way of managing things . Kayla Q and Jennifer resolved my issues with Brock in a timely manner and just very professional on Chevron Phillips Cedar Bayou’s part awesome representation 9500 East Fwy”
9AM - 1PM
1308 Lacy Dr, Baytown
Banks
“I had an excellent experience working with Alexandra Garcia throughout my loan process. From start to finish, she was professional, knowledgeable, responsive, and genuinely committed to helping me find the best option for my situation. Alexandra's dedication to customer service and willingness to go above and beyond did not go unnoticed. I truly appreciate all of her hard work, patience, and assistance. I would highly recommend her to anyone.”
“Me and my sister’s and my girlfriend all have are first credit card with them. 10/10 customer service recommended for anyone that is trying to start building there credit. And you get a gas discount at Bucces”
“I went in there in my lunch break to get a paper notarized and I was helped by Adilene Cantu she was very quick to get me in and out so I can return back to work on time. Thank you”
“Customer service and hours have always been decent for this branch.If I still lived in the region, I would certainly bank here.Every experience that I have had with them has been positive, especially with the drive-thru staff.”
“I recently had the pleasure of visiting Bank of America, and can’t help but share my outstanding experience with Daniel from customer service. From the moment I walked in and started conversating about my concerns etc I felt an immediate sense of comfort with Daniel. Daniel went truly went above and beyond to make me feel at ease, as if I were speaking to a friend rather than a bank employee. He listened attentively to my concerns and took the time to address each one of my questions thoroughly. He has so much knowledge and professionalism. Thank you, Daniel for providing with what I need it and your great customer service!”
“I've been coming here for the last 7 years and the service has always been great. The staff is always friendly and welcoming. I'm usually in and out in just a few minutes. Great Bank.”
9AM - 2PM
5000 Garth Rd, Baytown
Banks
“Went to open an account around 9:30AM, they were really helpful and explained everything to me really well. Didn't take more than 20 minutes, Ricardo G. helped me with everything, great customer service.”
9AM - 12PM
4921 Garth Rd, Baytown
Banks
“Needed help with a loved ones account. I was feeling discouraged after talking to the teller who was not listening to our problem but was extremely PLEASED after working with a banker. Tierra was extremely professional and helpful and was able to get everything squared away for us. Not sure if we just got lucky as I personally do not bank with WF but we had a pleasant experience with Tierra. Thank you!!!”
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“Mayra fixed what the other baytown woodforest branches could not. It kept me from changing banks altogether and various draft and id theft protection. Also, her assistant, Byron Banagas was able to help in verifying identity when there were multiple customers late one evening. Byron was being safe too.”