Baytown Ford is a trusted destination for anyone looking to buy a Ford vehicle, whether it’s a new F-150 or a Mustang. The dealership offers a complete Ford lineup and prides itself on providing fair and transparent pricing, leaving behind the high costs often found in big cities. Customers appreciate the relationship-centered sales model, which focuses on their needs and provides a knowledgeable staff ready to assist. Many reviews highlight the exceptional service provided by sales associates like Gelmer Velasquez and Trey Griffin. Gelmer is noted for his dedication and ability to help customers secure financing, even for those with challenging credit situations. Customers express gratitude for his support. Similarly, Trey is praised for going above and beyond to ensure that clients find the best deals, leading to repeat business from satisfied customers. While most experiences are overwhelmingly positive, there is mention of some miscommunication regarding service costs, indicating that clearer communication could enhance customer satisfaction. Overall, Baytown Ford has built a reputation for excellent customer service, knowledgeable staff, and a commitment to ensuring a smooth purchasing process, making it a recommended choice for prospective car buyers.
Aaron, our service advisor kept us updated with the findings and the progress of the repairs. That’s one big reason I would recommend the Ford Service Department. My truck was fixed properly and now it’s running just like new truck.
December 2025
Gaven is an exceptional car salesman. He possesses extensive knowledge about the Ford brand and the automotive industry. His professional and unbiased opinions contributed to a highly satisfactory experience. I highly recommend working with him for your next car purchase.
December 2025
Highly recommend Baytown Ford for any service needs. Dependable, appointment for drop off and pick up after with no hassle. Repairs done in time-line set.
