Metro by T-Mobile receives excellent reviews for its customer service. Staff members are described as awesome, the best, smart, responsive, friendly, and professional. They provide great help, walking customers through everything and going the extra mile. Employees are very knowledgeable, offering advice on matters pertaining to phones, Google, and Gmail. They are attentive to detail and get customers the needed product quickly, even while multitasking. Multiple reviewers state they will return and highly recommend this location, with some valuing having the right phone help for many years.