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“Brought in my keyboard with a messed up spacebar, and they fixed it in a matter of minutes and didn't even charge me for it, and offer a really good deal for their insurance. They were also very respectful and straight to the point, definitely top of my list for any future problems.”
“After two days of trying to switch a phone line, this location.. didn’t miss a beat. Kez and Stephen took something I was struggling with for two days and made it happen in 15 minutes. Will continue to do my business at this location, they were persistent and that’s what I needed. Thank you both 🫶🏽”
“I was so frustrated with T-Mobile! My fiance has Cricket and has been telling me to switch.. So decided to switch. Was already frustrated and annoyed when I walked in.. Yashira greeted us as soon as we walked in! Asked what I was looking for or preferred. Explained to her my budget and what happened.. Yashira told me my options and took care of us . EXCELLENT SERVICE, EXCELLENT CUSTOMER SERVICE! WALKED OUT SATISFIED AND IN A BETTER MOOD!!! THANK YOU YASHIRA!!”
“My wife was in there on Thursday night after losing her phone on a gambling trip and went right in before closing of the store and they stayed late to help her...Joana and mia were awesome!!”
“I recently purchased a new phone at this particular store. I must say that I was more than satisfied. Shawn, the employee there was so helpful and showed great concern for my needs. He was very helpful, informative, patient and considerate. He didn't stop until I was completely satisfied with my purchase. He assured that my new phone was working properly. I would recommend all of my friends to go and see him for their cell phone needs. To me Shawn would receive Employee of the year. Thanks Shawn for all of your help.”
“I recently had some fraudulent activity on my AT&T account. I was scared and had a lot of questions. Thank you Leyah for being extremely helpful and informative. Thank you Odalis for your patience and professionalism and stepping in for Carla. Thank you ladies for the help and comfort you provided me during a time when my account a potentially the security of my identity were in question.
Unfortunately, Carla made me feel as though I was the one who committed the fraud. Carla, you didn't even look into my account. I would have given only 1 star if it had only been about our interaction. However, everyone is entitled to an off day. I'm sorry if it was me as well.”
“A big thank you to Ms Dee, at the Verizon Store on Garth Rd in Baytown, very kind, professional and helpful, thank you for the excellent customer service you provided.”
“Less than 5 minutes of me being in the store somebody helped me got me situated with a brand new phone I don’t usually right reviews but the man who was helping us got me right in less than 5 minutes great Costumer service he really deserves a raise he’s a very good worker and communicator”
“service was extremely fast and straight forward the manager is extremely nice and helps walk you through the set up when activating phone and explains everything fully also helped set up my max movie account. definitely recommend this store location for any purchase rather it be cell phone or activating a phone.”
“Well today I had a good experience with this location 1/24/24 well for this new year ms Alexandra L was very helpful and very professional in assisting me with my problem I’m not from Baytown I was just stopping bye and she managed to get me in and out in no time thank you Alexandra L?”
“Muhammad is very gentle and professional metro person he really gave me good deals on my iPhone transferred my data and everything the best store and person ever I will definitely recommend all of you to go this store if you need any help”
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“Excellent service, from the moment I went in with my family to get a better deal everything was explained to our understanding, helped us set up our phones fast and easy, great customer service”