Walgreens has received mixed reviews from its customers. Many appreciate the pharmacy staff, noting that some associates, like Zannat and Shiny, are friendly and go out of their way to help. Customers have experienced minimal wait times at the drive-thru, and some have praised the helpfulness of pharmacy staff. However, there are concerns about customer service overall. Some customers feel that the service at the counter lacks warmth, with sales associates not greeting or thanking them. The auto-refill service has also been described as inconsistent, leading to frustrating experiences when medications are not ready as expected. While some staff, like Sierra, have been recognized for their willingness to assist with issues, there are calls for more help in the store to improve the overall experience. Despite the negative aspects, many customers still find reasons to return due to the positive interactions with specific staff members.
