Hertz Car Rental - Beaumont - Harrison Street HLE

Car Rental
Hours: Hertz Car Rental on Harrison Street in Beaumont receives mixed reviews highlighting both exceptional local service and broader corporate challenges. The staff at this location is consistently praised for going above and beyond, showing great kindness, patience, and understanding even when dealing with rude customers and long lines. Specific acts of outstanding customer service include providing a pickup from another city and allowing a customer to wait inside after hours. The rented cars are noted to be nice and clean. However, several significant issues are reported with Hertz as a company. Customers describe problems with the internal system, an inability to reach a human at main rental centers or the corporate phone line, and difficulties resolving incorrect charges or car issues at this local office. The experience at this specific location is often described as okay or good due to the polite and helpful individual employees, but the overall Hertz system hurts the rating. The staff is sometimes alone and very busy, leading to suggestions for more help. Despite corporate frustrations, the personal service from the dedicated team here fosters customer appreciation and repeat business.

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1. Beaumont, Texas