Northern Tool + Equipment has been serving professional businesses, contractors, and do-it-yourselfers since 1981 by offering high-quality tools and equipment for various jobs. The store prides itself on providing excellent customer service and product expertise, including being an authorized STIHL dealer. Customers appreciate the friendly and helpful staff, who often have the necessary items in stock and can quickly order what is unavailable. One customer noted the store's variety of trailer hitch locks, which offers quality options at competitive prices. However, there have been occasional issues with service; one customer experienced delays during an exchange process, highlighting a need for improved management professionalism. Despite this, many shoppers find the store convenient for finding specific tools, as shown by another customer who noted the store was the only one in town to carry a specific hex socket. Employees like Jansen have received commendations for their outstanding customer service, making the shopping experience more pleasant. Overall, Northern Tool + Equipment is recognized for its quality products and helpful staff, though some customers hope for better management practices in the future.
