Performance Truck Beaumont is a heavy-duty truck dealer located in Beaumont, Texas, offering a wide range of new and used trucks and trailers, as well as OEM and aftermarket parts for semi-trucks. The dealership has full-service repair departments, including Quick Care and Mobile Service, catering to all makes and models. While the business generally provides a quiet place to park and pick up loads, one customer had a less than satisfactory experience with the parts department. They encountered poor customer service, with the first employee disinterested in assisting them and the second employee, Jennifer, ignoring them while eating loudly. The customer was eventually able to get help from a technician, but the overall interaction left much to be desired. However, the business seems to have taken steps to address this issue. A parts representative, Priscilla, reached out to the customer and provided great customer service, leading the customer to say they would return to the dealership. This suggests that the business is committed to improving the customer experience and is willing to address any concerns that arise.
