-
November 2023 by Taviana Weathered
Don’t do business here. Picked up a delivery through a third party source, got yelled at and told I’ll be reported to my INDEPENDENT CONTRACTOR. Yelling at INDEPENDENT CONTRACTORS do not make us do the job simple. We do NOT work for you we do not have to take the items, and the person claiming to be the manager “claims they can’t give out their name” when he just said I WORK FOR HIM …. Well I just needed to know who I supposed to work for … this older gentleman is very rude and will continue to make this store loose business if he conducts business this way in the future. Because you are mad you should be able to control your tongue at work or place of business especially when no one did anything to you to make you snap other than not moving fast enough for YOUR liking
-
November 2023 by Anita Johnson
Customer service here is completely lacking. I was sent here to have a repair on my lawnmower due to a warranty issue. That was 6 months ago. I was treated rudely and disrepectfully by the service department when I called to get information and have been unable to get any information about when my lawnmower will be ready to use. If you have an option for repairs on your equipment, choose a different option. Northern Tool is not the way to go.
-
November 2023 by SINAIPA moimoi
Thank you Scott for helping us with our power washer and compactor. Got us back up and running. Best service by far...went beyond and above...thanks again...we will be bringing the rest of our tools...
-
August 2023 by Big Chimpin
Store looked horrible and unorganized, trash in the parking lot. This dude Mike was very rude and unprofessional, which took me by surprise because he is in a higher position but you could tell he was just full of his own ego. The shop mechanic was disgusting with his attitude as well.
-
July 2023 by Glenn Smith
Deceptive advertising as I was sent an Email with an offer that read good in store or online. The store would not honor their offer in store and instructed me to order online and (return) to pick-up in store. This is a "nutty" process and I consider it customer abuse.
-
June 2023 by Mary-Margaret Walker
Awesome hardware store with great service, decent prices, and good selection. It felt like going to the hardware store with my dad in the 1970s. ❤️
-
June 2023 by Carmela
Called to simply ask if they repaired nail guns. I was put on hold three times. A lady finally came on and put me on hold again to try to find the answer to my question. When she took me off hold, she didn’t realize that I was still on hold and I reminded her of my question. There was a long pause before she gave me an attitude and put me on hold yet once again. It was a total of 20 minutes. I just hung up and this company will not get my business with their poor customer service.
-
June 2023 by Mike Lowrey
I went to look for a gasket an another item couldn't find either. I also noted no floor associates. As I was walking out three where standing discussing Mexico while one employee was alone in another isle working alone an making sure the store looked great. Sad we pay for employees to hang out.
-
June 2023 by Judith Guarneros
I had a very good Experience, Angelica assisted me very nice and professional. Her and another associate helped me choose the right tool. I value this type of treatment, also the cashier was very nice. Overall great experience!
-
April 2023 by Thomas Benbow
Looking everywhere no lids for $5 buckets they give away free at Harbor Freight ?
-
April 2023 by james baudrau
Products and prices are great. You got a one-star due to your young blonde cashier who doesn't realize how loud her voice is when she talks s*** about customers. She needs an attitude check. Hopefully she learns one day.
-
April 2023 by Jeff Raimer
Day shift did not follow through with their promise to have my online order item ready when I arrived later that day.They left it to the night shift to deal with which forced them to scramble to unload it and forced me to wait while they did the work that should have already been done.
-
March 2023 by Elias Flores
Terrible experience, its costumer service mark your work as a company I was using my right to use a warranty on a product that you guys offer and i bought. i was being acused to exchange warranty on products, be clear and tell the costumers the true dont cover any warranty if is more than 30 days, be clear.
-
February 2023 by George Camarillo
When you enter the store all the employees stare at you like they are all working security. No one offers help. After looking 30 mins for 1/2 drive 21mm deep socket and wheel stud installer I had to ask for help. I don't know why the store looks so unorganized now. There used to be some really helpful people working here. Where are they now??
-
February 2023 by Russell Mihills
It's my first time to order from Northern Tool. I always assumed their prices were too high to bother. That is not the case. I just bought the exact tool I need for less than I would have paid at the junk stores. I'm a new "regular" customer!!
