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“I have to say I'm completely amazed at the level of service Angelo displayed. It's the 1st time since having Verizon that I left feeling well taken care, and he took the time to listen to my needs and wants. He explained everything down to each detail and went above and beyond to make sure I was well informed and happy. I will be sure to always go to him for my phone needs.”
“My husband and I are at that point where phone technology has become more and more complicated. Fortunately for us, we met a wonderful young man, Joseph, at this AT&T location. We’ve visited the store numerous times over the past 9 months with one issue after another. We have business lines and personal but every time we had a problem Joseph figured it out. (Many were operator error!) Professional, friendly, extremely knowledgable and most importantly, very patient. He’s a tremendous asset to AT&T and if you have an issue or question, he’s the one to go to.”
“I observed one of my best customer support Experience at this store. Jorge assisted an 89 year old customer with a hearing impairment. Jorge continually ensured the customer understood various plans and functions with the conversion form AT&T to T-Mobile. If you truly desire a first class customer experience, I highly recommend this T-Mobile store and Jorge.”
“I recently went in on a Saturday needing to upgrade my phone in a hurry and Brian, I believe he is the manager, took fantastic care of me! We had a few issues pop up and he worked his magic and took care of it all. He was so nice, took time to actually explain some things to me, walked me through the entire transfer and upgrade process and all in a VERY timely manner. I will only go to this store! Ask for Brian, he’s amazing!”
“I had a wonderful experience upgrading my phone! I visited a different location and was greeted with stares & a 45 minute wait. Drove myself over to this location and they saw me right away! I believe the person who assisted me was Becky, she was wonderful. She has a new hire, Jonathan, shadowing her and they both went above and beyond to make sure I was set to go! The other employees were very kind as well.”
“23 year customer here. All of my phones except the first (at Pinky's Pagers on Congress like around 2002, Motorola StarTac... still have it for the nostalgia!) was bought at BestBuy, first time buying at a Verizon store. I went in about 6:30 p.m. on 06/04/25 and was greeted by Sam (If I remember right). I told him I wanted to upgrade my Note 9 to the new S25 Ultra... Long story short we went though the options even though I knew what I wanted. He was very informative and easy to talk to. The process didn't take very long, probably less than 25 minutes from walking in to paying. This time estimate didn't include the transfer of everything to the new phone which I took home to do myself. Thanks Sam, you made that easier than I thought.”
“Anderson provided exceptional service assisting me with my spectrum phone lines! He went above and beyond to make the process smooth and quick; very kind gentleman.”
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“Went in the store today to check on my ICloud storage. Not Verizon Cloud. Been getting emails from someone about low storage. A very professional and polite young lady helped me and explained how to find my available storage. Very knowledgeable and helpful. Don’t remember her name but please thank her for me! Emails and texts about storage are a SCAM! Her name was Shirley. Credit to the company.”