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“This is my go to T-mobile location. Always great customer service and they keep me up to date with all the new promotions! I love my new home internet can’t beat their prices!”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“Outstanding service!! I was helped by the whole team who each went out of their way to give me 5 star service. I’m so grateful this location opened and is serving this area. Definitely stop by for any needs with cellular service.”
“Service is great and install was great and the best internet in the hill country area around Spicewood . Very helpful and cost is great would recommend to everyone around me .”
“I'm just going to write what I put in the service review here:
(Question was: Do you have anything you want to talk about about your experience?)
Honestly nothing except that it went really well. I went in with some complaints about our current Internet Service Provider and was given several options if how to address it. Unfortunately fiber was not available in my area but I was shown how to check if ATT Air was going to be feasible in my area and was set up with the hub within probably 15 minutes. I was told about the 1 week trial and the Love it or Hate it system as well as the fact that I wouldn't be charged for potential downtime. Everything was super easy. Whole thing from getting out of the car to back in my car and on my way home took maybe 20 minutes. I was told it may take about 30 minutes to start working after set-up which ended up being almost exactly spot on. Set up was easy, plugged it in, set up the app, and then mostly waited for the hub to find a tower and all of that and was on my way.
10/10 would try again but the ATT Air seems to be working really well so I'll very likely be keeping it. Only been a day so I'm not 100% sure but it's working really well so far.
Super affordable too. $60/month everything included and I believe it's unlimited data.”
“I just experienced the best customer service at a cell phone store. I typically leave frustrated and could not have been more satisfied and impressed by the staff, especially Shayla and Joyce. Not only did they solve my problem without hesitation, but I witnessed them seamlessly help multiple customers simultaneously. All with complete professionalism and respect.”
“Carter was fantastic! We came in and were helped immediately. Carter took care of all our needs, helped us add a new line and added screen protectors to all of our phones. Thanks so much!”
“The store manager Haris is the embodiment of true customer care/service. Haris provided the best customer service I’ve had from a T-Mobile Store in 5+ years. Over time I have watched T-Mobile in store support/customer service degrade so severely I was strongly considering switching providers. Haris provided a service today that made me want to be a T-Mobile customer. He should be training stores across the country to match his level of professionalism and care.”
“Gotta say, I was really impressed with Michelle’s customer service. I usually dread going to cell phone carriers for help, but we were in and out way faster than I expected. She was kind, attentive, and helped my wife and me get off our expensive Verizon plans. Big shoutout to her!”
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“I came into Verizon thinking I was just going to make a simple change to my phone plan, and instead we found a HUGE error on my mom’s and my account from a previous store. Chris spent THREE HOURS on the phone with customer service advocating for us, making sure our plans were actually corrected, saving us money, and getting my own plan up to date with an upgrade. He was incredibly patient through the whole thing and never once made it feel like i was a hassle, which honestly meant a lot because it was a painfully long process. More than anything, Chris genuinely cared about getting things right for us and made sure i left feeling taken care of. Seriously, the best kind of customer service and a huge credit to Verizon—thank you, Chris!”