“If you are in need of a mattress or bed, come see Ryan at Mattress Firm. He is super professional, knowledgeable, and friendly. Plus they have great inventory and plenty to choose from.”
“I went in today! And met “Doc” aka mark! He was fantastic, made the sale so smooth and was so wholesome. I walked out with an amazing mattress for an amazing price. He truly was so helpful and made the process seamless. Please everyone go see Doc!!!”
“The sales person, Jenna, was very knowledgeable and helpful in presenting the different mattresses and helping me make my decision on which mattress to purchase.”
“I called ahead to discuss a mattress set I was interested in. Rolly answered and was great about giving me all the details I needed about the temperpedic set and making it work with my current base setup with cost ranges and features. When I came into try mattresses Rolly got me the info I needed, showed me their extensive collection, walked through the options clearly, and got me in and out quickly with my purchase which I really appreciated. I look forward to trying out my new mattress!”
“Awesome customer service!! Awesome bed(s)! Very happy customer! Thank you Mattress Firm!! Thank you Riley R! You’ve earned your excellent reputation!
Here is our story:
Just bought 2 queen and 1 full size mattresses at Mattress Firm (MF) during their Memorial Day sale. We went into the store one hot afternoon and got a personal tour of the mattress options by Riley R., who was in the store covering for a colleague who was out ill. Riley was very knowledgeable about brands, materials, pros and cons, particularly on guarantees with each type. He also knew the accessories well, not to mention all the details of the terms of their sale and in depth knowledge of financing options, if desired. We went home to think about our options (we had already looked at a few other mattress and furniture stores prior to going into Mattress Firm.)
After thinking about the options, we contacted Riley to place our order. He reminded us that, in addition to the sale price on the mattresses, MF had a promotion offering $300 store credit (per mattress) and he directed us to the many options for spending our $900 store credit …mattress protectors, sheets, pillows, adjustable base, etc. We placed our order for 3 mattresses which we “thought” were exactly what we wanted. We went through a simple online finance approval to take advantage of zero interest financing for 24 months as well as 3% back (in the form of a prepaid Visa card, eligible after making a certain number of payments). We said, “yeah, we’re in. We like new beds and free money!” Our mattresses arrived a couple days later and the delivery gentlemen came in, removed the old mattresses, brought in (& up a flight of stairs) the new ones after which they set them up, made sure our adjustable base with remote control was functioning properly, packed up the boxes & plastic mattress covers and left. Easy peasy.
We eagerly slept on one of the new queen mattresses on night one. By the next morning, I decided that the FIRM 15” mattress with pillow top was much too soft for my back issues. I sent Riley a note that this particular mattress was not going to work for me and I would be taking MF up on the 120 night trial period by returning the other queen (as yet unused), to swap for the same FIRM mattress without the pillow top. Long story short, Riley got permission from his district manager and arranged the swap for a couple days later.
Awesome customer service!! Awesome bed(s)! Very happy customer! Thank you Mattress Firm! Thank you Riley R! You’ve earned your excellent reputation!”
10AM - 8PM
5400 Brodie Ln Suite 1010, Austin
Mattress Stores
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
“Bert helped us buy a mattress for our guest room today. He was very personable, helpful, and efficient. We were in and out in about 20 minutes after getting to try several mattresses and pick our favorite. I enjoyed my experience working with him. Highly recommend!”
“I walked into this store and immediately knew I would be able to find patio furniture which would fit my needs. There were a lot of options to choose from, the store was a good size, the staff were very nice to work with and were able to help me expedite my delivery. Most importantly, the quality of the furniture is top-notch.”
“David Wampler, our salesman, was extremely helpful. He was very informative and knowledgeable. He knew all of the deals and information about any product in the store. Very professional and super kind. So thankful that we had his help. Love this factory mattress location in Lakeway.”
“Hunter started us out on the right track and wanting to return. James was there the next time when we were actually ready to make the purchase. Both were great to work with. Patient with all the questions and very respectful and wonderful to work with. Keep it up Matress Firm!”
“We were looking for a new mattress this Memorial Day weekend. Went to sleep number and mattress firm. Sleep number was far superior with cleanliness and service. Patrick was amazing! So helpful and informative. Really went the extra mile for us. Because of his service we went with sleep number! Can’t wait for our mattress to be delivered.”
“I had a good experience shopping at this West Wm Cannon Haverty store. Both my salesperson, TJ Serrano and store designer, Daja Burke were helpful, not only knowledgeable but kind and patient with me as I made several changes. Daja helped bring my space to life by using visuals and renderings…they both had good ideas lots of fabrics to choose from.
They worked with my budget too, plus I was able to use their favorable interest free financing. Haverty’s quality is much better than the rest. I’m very pleased with my purchase.”
“Relax The Back: Jeff Eales took great care of my wife and me. I’m having trouble with my back, and Jeff was showing us options that could help. Was very patient with us and took all of the time that we asked of him. Very knowledgeable - been there over 10 years.”