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“Steven was absolutely amazing: very knowledgeable, friendly, and never pushy. My wife and I came in not expecting to buy a mattress, but Steven took the time to answer all our questions and helped us find the right one. We’re so glad we did. We’ve both been getting some of the best sleep we’ve had in years, and my back pain has improved so much it’s like it was never there. I highly recommend asking for Steven if you stop by!”
“Alex helped me find the couch I was looking for and made the whole process easy and enjoyable. He was very helpful, patient, and knowledgeable, and took the time to answer all my questions and help me find the right option. I really appreciated his great customer service and would definitely recommend working with him!”
“Our first time shopping at Block Brothers and we were impressed with the service. Our salesperson, Vernis, was knowledgeable and helped us choose a great mattress. It happened to be in stock so we went home with it.”
“Raul and Valeria were great to work with. Their efforts, which included a first class floor plan presentation, helped us achieve what we envisioned for our home. We look forward to working with them again once we begin our next phase of our home refresh.”
“This was our first sleep number bed purchase. Our first visit was with Kevin (manager) and he was very helpful and we placed the order. The next day we met with some close friends who have had a sleep number bed for years and they talked us into the version they had. So we then needed to change our order. That was a struggle. The first customer service agent didn't seem very knowledgable and was not understanding how to use the discounts we got from the original order. So we decided to go back to the store. We worked with Tom and Tom was great!!! He helped us with changing the order, getting the right discounts applied, and ensuring we ordered the right stuff. Unfortunately, we had to work through customer service - again - to actually make the order changes...which was yet another struggle. Seems to me, they should just let the store agents make changes??? After an odd amount of work, we finally got it right (we hope). Fortunately, we went through this hassle as we discovered that the original order was wrong so who knows what hassles that would have created when the order was delivered! Whew, dodged a bullet there we think. Anyway, we are looking forward to getting our new bed and trying it out! VERY hopeful it will lead to blissful sleep!”
“The sales associates were outstanding. They were patient, respectful, and very helpful. Hope things go as smoothly when they deliver the furniture. I appreciate their willingness to help.”
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“Stopped in to check out the July 4th sale and ended up finding a new mattress at a really great price. Strader helped us out and was super helpful and made the entire process easy.”