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10AM - 8PM
3310 W Braker Ln Ste 400, Austin
Mattress Stores
“Great service. Great information. Great price! Thank you, Dustin, for finding the best mattress for our deteriorating spines while respecting our budget. You’re the best!”
“Had a great experience picking a new bed at Our Sleep Guide. Visited the store and left with a new Helix Elite king. Judy was very helpful and gave us options tailored to our needs. Felt zero pressure and will definitely recommend them to friends!”
“I did zero research before coming in, and Ryan helped me find a mattress quickly at a good price. He explained everything very clearly and pricing was straightforward. Would definitely recommend to anyone.”
“Huge shout out to Kat.
My husband and I were just looking go get a new mattress since ours is really old. Kat was very kind and took the time to explain which mattress best worked for us. We ended up spending more than intended and we’re extremely happy with the mattress we decided to get.”
“I went to mattress firm looking for a new mattress Blake was my salesman I told him what I wanted, and he found me the perfect mattress When asking questions he shot it to me straight he didn’t lie to me or try to sell me something to make a quick buck. He was honest from the start and helped me find my future mattress. Recommend Blake for all sales is very knowledgeable and helpful.”
“Hollis Chandler and Charles Roberts of Austin Natural Mattress were very helpful in helping me select the perfect organic mattress for my needs. I appreciate the time they took to educate and guide me without any pressure, and I am looking forward to delivery of my new mattress.”
“Honestly the best service I have gotten in a long time . They are very commutative with arrivals times and very transparent with sales . Great service . Highly recommend.”
“Let’s get one thing straight, shopping for a mattress is a drag. My husband has been living with severe back pain for years so we were already in a bad spot. We had already visited a furniture store that carries mattresses and left feeling overwhelmed. They gave us what I called the Goldilocks tour but never addressed the root of the problem, the severe back pain. William honed in on it immediately and really gave us peace of mind knowing that relief is obtainable. Thank you William! ❤”
10AM - 8PM
5403 N Interstate Hwy 35, Austin
Mattress Stores
“Karla is A exceptional sales/manager representative she helped me from the time I walked in the door with my purchase and left me smiling the entire time I was in the store. I would definitely go and visit her if you were looking for a new mattress any size great deals great quality excellent service Karla is the greatest of all times the GOAT God did she is very professional. I salute this place. They are very.supernatural A trill production”
“We had exceptional experience with Fabio at Mattress Firm. He exceeded our expectations and was beyond helpful in finding us the right mattress. Honestly, Mattress Firm is really lucky to have such a professional and caring employee! I would definitely recommend shopping here.”
10AM - 8PM
165 Hargraves Dr Ste M700, Austin
Mattress Stores
“I went in to look at a mattress for me. Rolly was very helpful and informative. I would definitely recommend this Mattress Firm to anyone that is mattress shopping.”
“Nicholas helped me today. He is fantastic. Very knowledgeable regarding products, helpful, efficient, and a pleasure to work with. I recommend Mattress Firm often based on many experiences with the company, their products and excellent service. Nicholas exceeded my expectations and I’d recommend him any time!”
“Awesome customer service!! Awesome bed(s)! Very happy customer! Thank you Mattress Firm!! Thank you Riley R! You’ve earned your excellent reputation!
Here is our story:
Just bought 2 queen and 1 full size mattresses at Mattress Firm (MF) during their Memorial Day sale. We went into the store one hot afternoon and got a personal tour of the mattress options by Riley R., who was in the store covering for a colleague who was out ill. Riley was very knowledgeable about brands, materials, pros and cons, particularly on guarantees with each type. He also knew the accessories well, not to mention all the details of the terms of their sale and in depth knowledge of financing options, if desired. We went home to think about our options (we had already looked at a few other mattress and furniture stores prior to going into Mattress Firm.)
After thinking about the options, we contacted Riley to place our order. He reminded us that, in addition to the sale price on the mattresses, MF had a promotion offering $300 store credit (per mattress) and he directed us to the many options for spending our $900 store credit …mattress protectors, sheets, pillows, adjustable base, etc. We placed our order for 3 mattresses which we “thought” were exactly what we wanted. We went through a simple online finance approval to take advantage of zero interest financing for 24 months as well as 3% back (in the form of a prepaid Visa card, eligible after making a certain number of payments). We said, “yeah, we’re in. We like new beds and free money!” Our mattresses arrived a couple days later and the delivery gentlemen came in, removed the old mattresses, brought in (& up a flight of stairs) the new ones after which they set them up, made sure our adjustable base with remote control was functioning properly, packed up the boxes & plastic mattress covers and left. Easy peasy.
We eagerly slept on one of the new queen mattresses on night one. By the next morning, I decided that the FIRM 15” mattress with pillow top was much too soft for my back issues. I sent Riley a note that this particular mattress was not going to work for me and I would be taking MF up on the 120 night trial period by returning the other queen (as yet unused), to swap for the same FIRM mattress without the pillow top. Long story short, Riley got permission from his district manager and arranged the swap for a couple days later.
Awesome customer service!! Awesome bed(s)! Very happy customer! Thank you Mattress Firm! Thank you Riley R! You’ve earned your excellent reputation!”
“I went into the store, thinking I was going to just lay on an adjustable bed for the first time to think about it more, but ended up buying a mattress! To be fair, I have been thinking about buying a mattress for a few weeks now because it’s been way too long. Jake was an amazing sales person! He was basically an example of a master class in selling. From his extensive product knowledge to the way he paced the encounter and skillfully answered questions, he was totally professional in revealing to me what I actually wanted in a mattress and why I wanted it. I’m so glad I went into the store instead of buying a mattress online because I believe I’m gonna be so happy with my choice once it finally gets delivered!!!! Thank you so much!”
“Big shout out too Michelle B., she confessed she was new at the job and followed up on a warranty for me , when she ran out of answers she politely excused herself ended the call , then called back shortly with all the answers ...1st rate service !!”
“The sales person, Jenna, was very knowledgeable and helpful in presenting the different mattresses and helping me make my decision on which mattress to purchase.”
“Jacob was an excellent sales person. We were able to schedule an appointment immediately, he was willing to work with us on the price, and offered same day delivery! Would recommend to anyone in search of a new mattress.”
“Candy was so knowledgeable and helpful and made the selection process easy. There was a great selection to choose from and she helped narrow down based on how I slept and my preferences. The appointment only structure was great because I got the help I needed but didn’t feel rushed. 10/10 would recommend!”
“Steven helped us find a great mattress. He was super helpful and very relatable. He asked what we wanted in a mattress and got us a great deal! He also answered all the questions we had. He even stayed late to help us.”
“Jesse helped us get our bed mattress, pillows,and sheets. The whole set! He was very helpful and informative. Made the whole process smooth and great. We left very happy and satisfied.”
“Outstanding customer service from Nick at Tempur-Pedic. He was knowledgeable, patient, and accommodating—even as we walked in right at closing. His professionalism made for an effortless experience.”
“Great place. I feel this place has the best prices around. I’ve been using this place for years. You can’t go wrong. The service is very friendly as well.”
“Had to get myself fitted for a pillow after days of switching multiple pillows and still waking up with sore shoulders and neck. Nathan did an excellent job of explaining things in detail and made sure I could try different pillows before deciding on the one for me. And the greatest store experience was the 20 minute trial on the massage chair, felt like I had a good spa day! Highly recommend for getting ergonomic anything from Relax the Back”
“David Wampler, our salesman, was extremely helpful. He was very informative and knowledgeable. He knew all of the deals and information about any product in the store. Very professional and super kind. So thankful that we had his help. Love this factory mattress location in Lakeway.”
“We purchased a Saatva mattress 16 years ago online and were ready for a replacement. We knew we wanted another Saatva so went to the website and wondered if we should try a different firmness. Glad there was a Saatva store in town. Zipped over, tried them all out and stuck with the Luxury Firm. Staff was very helpful.”
“My husband and I came to Factory Mattress on my mother-in-law’s recommendation. We were greeted promptly by Marc who helped us through the Right Fit test. Between him and the general manager Chris we were able to find the exact mattress we wanted in our price range.”
10AM - 7PM
7521 N Lamar Blvd, Austin
Mattress Stores
“I’d give Austin Couch Potatoes more stars if I could!
The staff was super helpful and friendly. JR went above and beyond with helping pick the perfect couch and recliner. He even helped us sort through all of their color options to find the perfect fit for our space!
To top it all off they are dog friendly! We were able to bring our doggo’s in to pick the couch of their dreams! Highly recommend coming here and supporting local 😊”
“Our experience was a great one thanks to Nadia. She was absolutely amazing. Provided ample insight knowledge of their products and recommendations based on our needs.We never felt rushed or pestered. We had plenty of breathing room. And yet she was never too far when we needed her. We highly appreciated her kind and patience demeanor. It was very helpful in our search and purchase desicions.”
10AM - 8PM
5400 Brodie Ln Suite 1010, Austin
Mattress Stores
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
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“Daniel was so helpful!! We sort of knew what we wanted -- Daniel helped us make a great choice. He is very knowledgeable, and explained all our options and prices. The bed was delivered on our schedule - and the staff set it up in 30 minutes!! I know we made the best choice, because when my husband lies down on the bed - he goes right to sleep!!”