-
March 2020 by Gabrielle Guzman
I have been coming to this location for many years and it’s extremely surprising to me how they still have a lady named SYLVIA still working as a manager here. It’s really disappointing and disturbing to see how rude and loud this lady is and continues to be!! Each time we come in, we can see how rude she is to other costumers and even when she talks on the phone she is loud and rude (rolling her eyes) where everyone can witness this, the owner should call as a “secret shopper” so they can witness themselves how rude and unprofessional she is. She was very rude to us several times we came to visit this store. It’s just extremely surprising! Andrew is the one who keeps us coming back! It’s sad and she needs to go, this lady should not be the face of this place. Owner needs to really do something about this. I would like to discuss and particular situation as well to the owner. I work in customer service and this is beyond unacceptable. I am still in shock of the situation. I can agree with the store being great and the prices, but this is not okay at all.Thanks!
-
January 2020 by Mercedes Hirsch
Wouldn't recommend them to my worst enemy!! I tried to extend my loan with my card over the phone and gave them my card # like 4 times. Both ladies kept telling me that the zip code is not correct, I login online to check my card and see that I was charged 3 TIMES for the loan extension amount! They gave me the run around saying it did go through but they voided all the charges but they did not. I hate this place.
-
August 2019 by Gabrielle Caroline
I have been coming to this location for many years and it's extremely surprising to me how they still have a lady named SYLVIA still working as a manager here. It's really disappointing and disturbing to see how rude and loud this lady is and continues to be!! Each time we come in, we can see how rude she is to other costumers and even when she talks on the phone she is loud and rude (rolling her eyes) where everyone can witness this, the owner should call as a “secret shopper†so they can witness themselves how rude and unprofessional she is. She was very rude to us several times we came to visit this store. It's just extremely surprising! Andrew is the one who keeps us coming back! It's sad and she needs to go, this lady should not be the face of this place. Owner needs to really do something about this. I would like to discuss and particular situation as well to the owner. I work in customer service and this is beyond unacceptable. I am still in shock of the situation. I can agree with the store being great and the prices, but this is not okay at all.
-
July 2019 by Greg Biehle
Last week the had a bracelet in the front show case go with diamonds for 400 I have the picture on my phone but this week whenI went by to get it it was now 600 and they would NOT give it to me for the price that is for just last week SCAMMERS I mean really at 200 price increase within one week
-
June 2019 by Gabino Barrera
Without words ! Just great service !
-
March 2019 by Sweety
Omg! They have it all in here! Cheap. Cheap!
-
November 2018 by J Jaime
A wonderful shop with clean areas and very nice staff that were there to assist me when needed. Sure to come again!
-
September 2018 by J.C Martinez
Great Place to do business!! Everyone is very helpful. Store is clean and well organized. Not your typical pawn shop. Would do business here again. Great prices too.
-
September 2018 by Sanjuana Campos
Very nice store. Great location, and employees always make my experience a good one, Good service and reasonable pricing. I would go back again.
-
September 2018 by lorena moreno
Fair and great deals. Staff is very helpful. Definitely an awesome pawn shop
-
September 2018 by Robert Nunez
Great store to go to, customer service is on point and the deals are outstanding definitely a store i would come back to again.
-
September 2018 by David B
Need a loan or looking to purchase an item this is the place to go Silvia and staff are awesome.
-
September 2018 by Jonghyun
Really good customer service and always good to see friendly faces
-
May 2018 by Kunal A.
Don't ever go here! After spending 150.00 on a Fitbit charge 2, all they want to give me for it is 20 bux? You freaking kiddin me?? I went next door to ez pawn and they gave me 60! Ez pawn is nicer and the customer service is way better. I will never come to this shop again, especially with my electronics.
-
March 2018 by David Morin
Amazing store! Sylvia is the best in the business! They won Houston Press Best Pawn Shop in 2015 and 2017 and they know how to show it! Great crew! Will always be loyal to this store!!!!!
