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October 2025 by Raven Loftin
RBFCU used to be a good institution. What they have in good rates they lack in good customer service. RBFCU has no empathy for their customers and a situation they may be in. Being a longtime member of RBFCU they could care less if you take your business elsewhere
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March 2025 by Miquel Stewart
RBFCU started fine in 2021. The first two years service were timely and easy to work with. Whatever changed has made it beyond difficult, from associates answering the phone unable to do their jobs or carry through with what they said they'd do to apparently deleting our discussions. Looking for a better place to take my money as we speak.
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February 2025 by All Pro Decks \u0026 Patios
Horrible customer service
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August 2024 by alexandra barlow
Very good bank
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June 2024 by Jacques DuBose
RBFCU has been easy to work with for setting up business accounts. Friendly staff, quick turn around and I can do most things on the App. The Boerne Team does a great job.
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January 2024 by Jessica
I came in to change my name and
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October 2023 by Blane Colbert
I would avoid banking here. There are fees associated with auto moving money from Savings to checking for bill pay.Recently came in to request a new debit card. We had a natural disaster at the home and put the claim money in the RBFU account. I requested a new card which they CANNOT make at any RBFCU location. I requested a rush and was told it is $45 and would still have to wait for it to show up at the branch.In short they do not work with the people banking at their institution. We will be transferring banks to avoid dealing with this kind of service.Lastly they are not supported on Apple Pay. Even the other small credit union we use can be verified on Apple Pay. Again just avoid dealing with RBFCU.
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October 2023 by Catherine Touch
Mediocre
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September 2023 by ANTHONY SUAREZ
A few weeks ago I had a bad experience with a teller being rude and dismissive towards me. I figured they were having a bad day so I just smiled, completed my transaction and left. Then today my wife is in the bank and is treated rudely by the same individual. I'm glad she decided to report the attitude problem. This is the first time ever that I have received rude treatment in a bank. In my experience, banks have always held the highest standards of customer service. Apparently not this bank.
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August 2023 by Kyler Onken
Horrible for online businesses that use international transactions. Constantly fighting with them and their customer service wasting hour of my work day repeatedly. Also can not send international transfers online or over the phone any more. I’m looking into new banking options for my business.
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August 2023 by Sonny Valentino
This organization is full of thieves. Everyone already struggling and not enough money to get groceries. RBFCU takes out your money calling it fees and stated the bill has billed it several times. This is a lie and the vendor confirmed since they had already been paid. 100s of dollars they have taken from us and put us in the predicament we are now in. Multiple people spoke to and absolutely no help. This life is way to short to do people that way. They also lie saying hey let’s get you an account with us so we can get a auto loan setup for you in a few months also a lie. Leaving as soon as we can.
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June 2023 by Devan Bonahoom
Massive props to Peter, the teller, at RBFCU Boerne today for doing a spontaneous field trip experience for 5 kiddos today. We are taking time this summer to dive deeper into financial education with our kiddos & Peter went above & beyond for my family! We will be opening a total of 10 accounts this Saturday thanks to Peter’s stellar service in helping to educate our kiddos today! Peter needs to spearhead a new tour program for the company to educate youth on the importance of financial education! Sincerely, members for life!
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May 2023 by Abby DeMouy
Absolutely horrible. Extremely rude staff. I work for USAA and if we were to treat our members the way the staff at RBFCU in Boerne treats people we would lose our job. RBFCU Boerne staff was very dismissive and rude the moment we walked in the door. I cannot believe for such a small town location that they act that way.
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May 2023 by Stephanie Pate
Wonderful staff. Always a pleasure doing business here.
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May 2023 by Sarah L.
Awesome Credit Union! Everyone is so nice and welcoming! I have never had any issues at this branch. I won't go anywhere else to do business. It is so convenient and never busy. I love this Boerne branch!
