PNC Bank receives mixed reviews regarding customer service. Some customers report very positive in-person experiences, noting that staff are very nice, professional, personable, and go above and beyond to provide detailed assistance. Multiple employees often proactively offer help. Specific branches and individuals are praised for solving problems quickly and kindly, with some described as providing the best customer service ever experienced. However, other customers report significant frustrations, primarily with phone service. Accounts are sometimes locked repeatedly, leading to overdrafts and confusion. Reaching someone by phone is described as difficult, often requiring transfers or forcing a branch visit to resolve issues, which some find exhausting. Service quality appears to vary greatly between phone support and in-person branch visits.
Actually in the bank as I write this, just came in with a question but 3 workers have already asked if I needed assistance! Love to see it
June 2024
I went to PNC Bank to get a security box. The guy at PNC Bank On Central went above and beyond to find a lower rate at the PNC Bank on Ruben Torres. Ms Cardenas at PNC Ruben M Torres had the best Customer Service I’ve ever experienced at a bank. Professional. Personable. Detailed. Thank You! Thank You!
March 2024
Very nice cashiers, but they never answer the phones whenever I called. Always had to go in in order to talk to someone at this local branch.
