Cricket Wireless Authorized Retailer receives positive reviews for its friendly and helpful staff. Customers appreciate the attentive service, with employees taking the time to understand their needs and provide personalized assistance. One staff member was praised for helping an elderly customer set up a new phone to match the previous one, ensuring a smooth experience. Another customer highlighted the quick and easy process of getting a new phone and SIM card, thanking Bryce for his helpfulness. Several reviews mention staff going above and beyond, such as handing a customer their own phone to call the bank or patiently helping when a customer's phone was disconnected. The team is described as patient, understanding, and kind, creating a welcoming environment. Customers also note the staff's professionalism and sociability, making each visit efficient and pleasant. A recurring suggestion is for the owners and managers to show more appreciation to employees, potentially improving comfort for staff during work. Overall, the store is known for its great customer service and helpful employees who strive to meet customer needs.
Went in for a client. Donna was great she heard my key words and asked questions to get down what exactly I needed and helped save my client who is elderly money as well appreciated her assistance.
May 2024
Customer service is on point, from when I walked in and when I left
March 2024
As long as cricket excist I will be their customer