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January 2024 by xXBMFxxPikachuXx 41
This gym has the best employees they're always greeting me with a smile and a hello. Such a wonderful staff overall they have created a great experience for me ?.
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January 2024 by Alexis Flores
One, if not the best gym in my area! Really big with many things to use for workouts! Always busy for a reason! The staff is always so friendly and helpful!
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January 2024 by Damon Banduk
Worst managed gym ive ever been to. If it wasnt for the fact its walking distance from my house I would go anywhere else. Countless machines and equipment broken or in terrible shape. They take Months to fix the simplest things such as broken cables to heavily used equipment. You would think a gym would have plenty of extra cables already on hand for quick repairs. Just recently they had at least 8 commonly used cable machines down (which was essentially all of them) for over 2-3 months. Sauna is just a warm room tht barely warms up so good luck tryin to get a sweat in, been like this for 2 yrs. Countless times bathroom stalls have had zero tp. Some equipment placement makes no sense, like benches directly under lights. In other words youre being blinded while you stare directly into a massive bright light during your set. 2 of the 5 stair machines have been down for months now. All the treadmills are in ridiculous conditions. The pool area is an absolute waste of space (i know theres a foundation issue, doesnt mean you cant do something with the space) and should be converted into a massive turf area or something but instead they just blocked the view and hid the hideous empty pool. The place has so much potential, the layout could be amazing but its blatantly obvious the owner or manager has no idea what they are doing with this place or simply doesnt care about this location or its members. Most ppl i know tht go here only go due to convenience of location, but all are disappointed in the quality of the place and the management of the place. To be honest im very surprised theres a 4 star rating, would not be surprised if the rating is being pushed up by staff members especially since they rotate through staff so quickly so theres always a fresh young college kid tht can be convinced to leave a good review to manipulate the rating.
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January 2024 by Ramiro Oliveira
I must express my disappointment with the facility's maintenance. The gym's equipment is consistently unclean, covered in dust, and overall unpleasant. The hygiene in the bathrooms is subpar, adding to the unsatisfactory experience.Additionally, the facility seems to have issues with leaks during rainy weather, causing water to leak throughout the premises. The lack of maintenance is evident, with broken cables persisting for more than a few months. This neglect significantly impacts the overall quality of the gym and poses potential safety hazards. I hope the management addresses these concerns promptly
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December 2023 by Raeven Brooke
Love this place highly recommend. The classes are life changing and the people are a great source of support.
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December 2023 by Robert Ridgeway
Its been 5 months since my last review below and they are still charging me! Do Not Let Them Scam You Too! They will NEVER stop taking my money after MANY attempts to ask them to stop/cancel!I have tried for 3 months to cancel my membership, I was told 4 times to come back, 2 times to send emails with no response also told there system is down.Absolutely hands down the WORSE customer service, once you’re in they will never let you out. ABSOLUTELY HORRIBLE
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December 2023 by Will T.
Jeez, where do I start with this place? Every cable multi station in the place has at least one broken cable. Every single treadmill is beat to utter crap. There are more signs in the joint that say "Sorry, out of order. I've pulled a hammy" than there are fully functioning machines. Some of the machines have been broken since march. Zero money and time is going into the maintenance of existing equipment. It looks like a place that the owners are running down intentionally right before they set it on fire to collect the insurance money. But if you don't believe me just read the rest of the reviews. Hell, how does a business actually get a 1.8 average on yelp? Are y'all trying to run customers off?
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November 2023 by Aden P.
They literally don't fix anything. There was 4/6 working cables in August now only 2 left. The leg extension broke 3 weeks ago. There has been no progress to fixing anything but putting a sign saying "sorry i pulled a hammy". Their hammys have been broken for months. A real hammy would heal faster. All of the staff are nice though except one who's rude.
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November 2023 by Will Tibiletti
Lets start with the positive first. The gym is well equipped, the staff is friendly and helpful. The gym is fairly clean considering the amount of daily traffic it receives. Staff and personal trainers are helpful and friendly. The gym manager is personable and attentive to his members.Now, on to the bad. Out of 8 cable pressdown machines in the entire gym only 2 are operational. Furthermore, 2 of these machines have been broken for over 5 months. Local management has been very apologetic about the situation. It was explained to me that corporate hasn't approved these issues. I'm not sure where the choke point exist on a situation like this but it looks like it would require approximately $75 to $150 dollars worth of hardware and, at most, 2 hours of labor. This is just a sad situation. Overall the gym's equipment, which is relatively new, looks like it was recovered from a gym in downtown Baghdad and has been taking heavy mortar fire. Equipment maintenance is nonexistent.
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November 2023 by Matthew
I have been a member of this location for roughly 3 years. I have seen entire staff hired and replaced at least 3 times. The same problems have been around since the day I signed up, I was promised that these issues would soon be fixed although that was 3 years ago and none have been fixed and even more have arisen. I’m not entirely sure why this location has been struggling this badly in all aspects. No machines get fixed whatsoever, the condition of the building itself seems almost on the verge of being unusable to black mold everywhere, and there seems to be only 2-3 employees that ever do anything the rest kind of just wander around aimlessly (or are on their phone hidden in a corner for hours). I’d recommend whoever is part of the management team to relinquish their role to someone who will actually get this gym back into order. Every visit is filled with the frustration of everything mentioned. When asked about the status of the countless broken machines, the same response of uncertainty is always given. I highly urge anyone even thinking about touring this place to just pay the extra money or commute the extra distance and go somewhere that actually cares about their customers, not to mention the copy and paste replies to all of these negative reviews really shows the apathetic viewpoint of management that needs to be addressed. It’s sad to see this gym slowly get worse and worse every day and yet fees and prices rise which baffles me. Hopefully something will be fixed and I’d be glad to change my rating as I like the location of this gym but I doubt that anything will ever be addressed sadly :/
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November 2023 by Valeria
I’ve been a TruFit member for about 4 years and have never been so frustrated at paying my membership there. There are only 2 functional sections in the cable gym. The hip abd/add machine in the women’s area has been broken for over a year now, so now only the machines in the general area can be used. There is only one set of 10 lb dumbbells in the general area and only one set in women’s area. The LEAKS EVERYWHERE and puddles of water when it rains. For what each member pays in yearly fees, these problems should not exist. I will be cancelling my membership.
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November 2023 by Elizabeth Balmaceda
Terrible customer service. I’ve been a customer for many years. I’ve never asked for a free pass before, not even for weekends. I’ve referred countless people and even helped signed up memberships for them. Julian is well aware of this but unfortunately he is not there anymore. I asked for my 2 wk pass for my husband as I received a msg about it, when I went to the counter the guy said it had already expired even though there was no expiration date on the msg I received. I asked for 1 day pass at the least but he didn’t bother to work with me. We didn’t have our wallet, otherwise we would have just gotten his membership. Very disappointed. No longer referring people here that’s for sure.
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November 2023 by James Cook
*** DO NOT SIGN UP FOR A MEMBERSHIP AT THIS LOCATION ***1. several machines are broken and have been broken for 4-6 MONTHS (cables, exercise bikes) This becomes an issue during peak hours when you have 7/8 cable machines [including the one by the boxing bag] and 4-5 of those are broken. [However, they do still ROB you for a "gym enhancement fee".]2. Location has a hard time regulating temp in the weight area. I understand it's a gym but I don't pay to be hot and humid.3. Sort of goes with #1 but, getting any equipment fixed in a timely manner does not happen. Some of the machines don't have pins for the weight stacks, some members bring pins with them that should not be a thing. I spoke to a member who said his friend paid for the chains so that the boxing bad could be utilized.4. I've seen several members using VAPEs in the gym, I don't come into a gym to deal with vape smoke. I've seen people vape in front of employees and nothing be done about it.Overall it seems like very poor upper management as the local management has very little power over what's done. The goal here is simple get as many members as they can without actually caring about the members.-Dr James Cook Sr.
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November 2023 by ExG PrimeTime
Used to be a great gym, now it’s extremely frustrating to go. Absolutely pathetic how bad maintenance is at a gym that hundreds of people go to. 6/8 cables have been broken for months… with 2 of them being since early July. Leg extensions machine, 2/5 stair masters broken. For such a nice gym and a great location, it’s a shame for it to go to waste over something that could have been fixed in a week with maybe $150-$200 worth of equipment. Don’t listen to the 5 star reviews or replies to comments apologizing. Find another gym if possible.
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November 2023 by JP Alaniz
Come here for the convenience of the location… but the equipment is always broken. Been broken for months. There are 4 cable machines currently broken. If you you don’t mind broken equipment, then come join me. ?
