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April 2024 by Bailey Marríos
The guy at the front was really nice and let me pick out colors for cups, I told him I had a question for the guy in the back who was busy when I was back there, and I would be right back. I walked to the back, trying to find the associate and a woman that was working ripped the cups out of my hands and told me how I’m not supposed to have these… The employees were very nice but I will not be coming back to this location if that’s how you treat customers. Please retrain your female associates.
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March 2024 by Danny Boudrot
Great and knowledgeable help! a nice variety of useful home products as well as hardware
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March 2024 by Kathryn Hurn
BEWARE: Westlake Carrollton only store within 20 miles with item I required for a retaining wall build. Paid full price online/store told me I could pick it up in the morning. Drove an hour each way to discover my item filthy, broken leg with a for sale price sticker $30 less than what I paid. The manager who claims she loves to help people in her community was put out that I refused it. They reluctantly brought out another intact and less dirty. Sad that working-class people would try to cheat other hard-working, working-class people. Thankfully, my local ACE (Lakewood ACE Hardware) has yet to betray a trust, I'll patronize them as much as possible.
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February 2024 by Dylan T
Very helpful and friendly staff! They were able to help me get my motorcycle key cut with no problems, also picked up some chain lube while I was there!
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February 2024 by Rick Aucoin
My local hardware store.
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February 2024 by Margelee Hylton
I don’t mind paying extra for personal, friendly & efficient service! Lovely experience even though I did not have the name of what I wanted but they were able to understand & offered recommendations!
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December 2023 by Hastily
Excellent service, unique tools inventory
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December 2023 by Kim McCray
Great store, clean friendly, and helpful.
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December 2023 by Celia P
Consistently helpful employees, wonderful and varied selection, and reasonable prices from a local store. I bought a new hose here and it busted after just a couple of months, and the gentlemen here allowed me to exchange it without a receipt. They kept apologizing for the short wait while they worked it out in their system, so you could tell they deal with difficult customers at times. Be nicer to your store employees, everyone! They really do go the extra mile for you and genuinely provide a great customer experience.
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November 2023 by jacqueline Moore
I wanted to share my thanks and give a special shout out to Buster at Ace Hardware - Carrollton. My sister and I were there this past Saturday attempting to get her vehicle key replaced. Buster went above and beyond with his help. Where most people and store associates would've turned us away, he was kind and patient. We even shared a few laughs during the whole process. I was so thankful for his help, I offered him a tip. He respectfully declined, saying he was just doing his job. It is individuals like Buster that take a stressful situation and make it a pleasant experience. Thank you sir for all your help this weekend. My sister is very grateful and so am I.
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October 2023 by Loretta Scott
I am an LMT. A screw/knob part that is used adjust a part of the massage chair had broken. I went in seeking advice on ways to replace or repair. The gentleman who helped me was creative and found a screw/knob assembly that would work with the equipment. My visit was quick and easy and less than $5.00
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September 2023 by Brian Ashby
Had the nicest lady help me find everything I needed from start to finish. Really pleased as it made for a quick stop.
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September 2023 by Sharon T.
This store has the nicest clerks. I stopped in to check out if they had a gardening item I was looking for. Was greeted as I entered clerk happily helped me look for it. They had it but was a larger bag than I needed for my small project. He even suggested another store I might check out. It is so mice to have such a great hardware store close to home.
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August 2023 by James Petty
The great thing about this place is they have just about everything you might need, however they are pricey and don't have bulk materials. The staff is friendly and welcoming. Expect to wait for assistance on some items like chainsaw chains as they are locked up.
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August 2023 by e e
Great service. Competitive prices & they honor my military I'd card for 10% discount which Home Cheapo has quit doing recently despite their ongoing ads