PNC Bank has received mixed reviews from its customers, highlighting both excellent service and areas needing improvement. Many customers praised individual staff members for their professionalism and helpfulness. Robert Franklin was recognized for providing excellent service for over five years, while Lucy received commendations for her patience and knowledge, successfully resolving a frustrating online banking issue. Another customer noted the outstanding service from Andres, who offered assistance when another branch refused help. However, some reviews also pointed out staffing issues, with concerns about long wait times when only one teller was available during busy periods. Overall, PNC Bank is appreciated for its dedicated staff, but there is room for improvement in customer service efficiency during peak hours.
My banker, Robert Franklin does an Excellent job! He has been taking care of all of my banking needs for over five years! He's very professional and he does a top-notch job! Thank you Robert! Kelli Gorton
May 2023
I needed some help from the bank. I contacted the other branch and got refused over the phone. Then I contacted this branch and was told that they can do it. I went to this branch. A staff named Andres was incredibly helpful. Best customer service. Highly recommend!
April 2023
This poor woman Lucy was doing it all working with one banker and there were 10 people in line. They need to hire some more help they only get 3 because of Lucy
