Famous Footwear is a shoe store that consistently provides excellent customer service, according to multiple reviews. Customers praise the patience and helpfulness of the staff, including Haley, Fernanda, Frida, Alfea, Alfonso Morris, Alphonso, and Cristina, who go above and beyond to ensure customers find the perfect shoes. The store is described as clean and well-maintained, with a "great turnaround" in one location. Customers appreciate the special offers and loyalty rewards program, as well as the easy process for exchanges and returns. Overall, reviewers recommend the shopping experience at Famous Footwear, particularly the Josey Ln location, for its outstanding employees and service.
Kendall was a 10/10 on all fronts! I bought some shoes online and they ended up being the wrong size. He exchanged them a couple days later, for the right size, with no problem.
July 2026
Best customer service ive ever had. Kendall Rucker is friendly knowledgeable about the shoes and gave recommendations on the Nike we didn't know we needed. Walked out with 2 new pairs. I will drive the 1 hour round trip to shop here.
May 2026
Great service. Clean store wish they carried more men's size 13 . Would have bought couple more pairs but was no size 13 or 14
