Excel-Ford of Carthage is known for its professional and courteous staff, providing reliable and excellent service. Customers appreciate the quick and efficient help in ordering and installing car parts, often receiving service the next day. The dealership has a strong reputation for honest and kind sales staff, making the buying process fast and painless. Many customers have purchased multiple vehicles from Excel-Ford, praising the top-notch service and the friendly, helpful sales team, especially Tim Bush Jr. and his family, who aim to build long-term relationships rather than just one-time sales. The service department consistently receives high praise for its quality and attentiveness. Overall, Excel-Ford offers a trustworthy and friendly experience for vehicle sales and service.
These are an exceptional group of people. Heather, Cody, and Jeff all went above and beyond to create the deal on my wife's new vehicle that I was requesting. Definitely take the drive to beautiful East Texas for a new vehicle from these guys. I will definitely buy from Carthage Ford again in the near future.
May 2026
Great staff treat you like family just bought a F250 from Ali Spraley she made the whole experience easy!! Very happy with my new truck.
September 2025
I needed a key replaced that had broken and could not be duplicates. The personal at Excel Ford were extremely patient and helpful as we worked out a solution. The final result is that I am riding and very satisfied with their attention and concern.
