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January 2024 by Arjun Nagpal
The manager is just super lazy. Told me to go somewhere else like “another chase bank” to get something notarized because they were backed up when literally only one customer in the building.
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January 2024 by Michelle Johnson
FIND ANOTHER BRANCH! It’s worth the drive.The Whitestone Blvd location male manager (in the office on the left) was lazy and incredibly rude, unhelpful, and dismissive. His body language and eye rolling made it feel as though it pained him to do his job. When he messaged another employee to come get him for his “fully booked schedule” (after telling us he was open today), we left and went to another nearby branch in Cedar Park. There, we spoke to Mohammad, and had a MUCH better experience.
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November 2023 by OG BOBBY BOOSHAY
Not bad.
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February 2023 by George
Bank with no “CASH” basically cashless bankBank Associates if there’s a way please specify on Google maps about cashlessTime is very valuable for everyone
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January 2023 by JimBeam57
Useless…Went there to withdraw cash and was greeted by 3+ bankers sitting around idle. Was direct to a atm. Had my credit card card and ID but was told I had to download some sort of digital card on my own. Left to a real bank down the road where they had tellers and a line almost to the doors. Much more helpful. I was told that this location is a pilot location for a digital only concept. If that’s the direction chase is going, I’ll gladly go back and “digitally” close my account.
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January 2023 by Chris P.
This is a "cashless" bank don't waste your time here. The drive up me are closed. Go to a different location.
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October 2022 by RUY CESAR
I just went into the bank to use the ATM, but a manager came up to me and offered help. Nice!They also have Amazon Lockers in their lobby. Very convenient.
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August 2022 by Lisa
No tellers here. The people "working" inside (really just standing around) said they can't actually help accountholders deposit money or any actual banking like that. Asked what they do there, they said "We're Bankers" ! Had to go to a different branch just to make an ordinary deposit.
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May 2022 by Karia W.
Thanks for nothing. 408 dollars in fees. I have 4 kids and single mom.. paying for everything working at AT&T! Ugh
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April 2022 by Mohamadali Momin
Waste of space. A bank that does not take cash deposit, since they have no teller.They have an ATM that you can put your Cash into, but thats about it. I don't see a reason for them being there.
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April 2022 by Morgan Rose
This is a sorry excuse for a bank. This location can help you with nothing. They have no tellers and can’t do anything but talk in a circle. Avoid this location and it’s sorry employees.
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February 2022 by Shayne Calhoun
One thing that irritates me about Chase is that locations such as this one have not only eliminated drive through teller lanes, but have not bothered to convert those lanes into additional ATM lanes. So, that ends up meaning one big pile-up line for the 1 ATM available. I doubt these folks even read reviews (2.4 stars people, hello!).
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December 2021 by Sean G.
Erik really helped me out. He was calm and courteous. Great branch and I wanted to thank them for helping me out.
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December 2021 by Nicole Terry
This Chase location helped me substantially with some tricky account closures that other Chase locations refused to help me with. All of the staff members were highly empathic, helpful, and sought to develop a long term relationship with me. This branch has unparalleled customer support and service. They went above and beyond to ensure my issues were quickly rectified after much previous frustrations. Thank you to the excellent and knowledgeable staff at this branch!
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November 2021 by Michael S.
Credit Unions are the way to go. These big banks care about the bottom line and very little about customers and customers service.
