Chase Bank provides attentive customer service, with staff promptly following up on calls to ensure clients are taken care of. One employee, Sigfredo Burgos, efficiently scheduled a notary appointment without needing additional information. Another banker, Fred, went out of his way to help a customer with inquiries about student loans, even though the program is no longer offered. However, some customers noted that the bank operates mostly cashless, which can be inconvenient. On a positive note, the bank's lobby features Amazon Lockers, adding to its convenience. Overall, Chase Bank is praised for its helpful staff and services.
A big shout out to the Chase Abygail and Emilia who helped me today! Thank you for being so patient, kind, and accommodating. I truly appreciate your excellent customer service and willingness to help. It makes a big difference, and I’ll definitely be back!
June 2026
Gaston manager went above and beyond. Loyal customer of 36 years.
March 2026
One the best bank you can bank with. This location is fast and great service.
