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February 2024 by Vicki S.
Very helpful and polite, no wait, solved our problem quickly. We were there at about 11:00 am perfect time!
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February 2024 by Kierstin H.
I had been having problems with my phone all day and was not in a good mood. I walked in and it was very busy around 6pm, I waited about 15 minutes and was helped then . Zain was very helpful and knowledgeable. He truthfully turned my mood around and made my day! Very nice guy and fluent in helping me fix my issue. This had been my chosen location for years and I have never been disappointed
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January 2024 by Vinod Jasty
It's better to call customer service than visiting this store.. they dont like helping customers.. they are willing to handle only small requests if its little complex. They freak out and try to avoid it ..
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November 2023 by Pam Bailey
Gentlemen who helped me was fine, but female supervisor in Dallas Cowboys shirt was offensive. She told me I could go to Georgetown or Lakeline if I didn't like the Dallas Cowboys. Very rude young woman, very rude!!!.
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October 2023 by Gregory B.
Went in to get help setting up a new Iphone and they were very unhelpful. They wanted to charge me $30 to transfer data from my old phone to my new phone. What a ripoff. I told them that I would go down to AT&T for help and they didn't try to help at all. If you want very poor customer service, go to this Verizon store.
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October 2023 by Tracy Ozbun
Having issues and no human response yet. Thinking of cancelling. Sent 60 bucks. No answer with my rep Jeremiah.
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October 2023 by Alison Gersch
This store is ridiculous with poorly trained staff, the owner is delusional assuming that others are responsible for their poor training & lack of communication. They also attempted to scam my elderly Mother with their lack of service due to internal issues. Thankfully she's still cognizant, literally avoid this location & do not let your vulnerable people go alone.
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August 2023 by Hankyul C.
Verizon your internet Sucks I am trying to do works in my house with your 5G internet or something BUT ITS SLOWER THAN ANY OTHER INTERNET. Like bruh I am trying to play some games during weekend and it gives me 2000 ping!!!!! How do I even play? I thought it was connection issue so I called the verizon and wow the person that was on the phone was like, "its not my business" ?!? How could this be possible? The internet or wifi even LTE on phone is slow as HELL like when I am in the building SOS appears. Which is not understandable at all. When I am in the city its 1 level of connection. ? You guys have to fix your internet wifi LTE and everything in Austin Texas you know why? Because I hate you guys now. I am moving to another Wifi. Because of your terrible wifi I had a stupid worst day and experience for a month. I hope you guys tell your customer service members to help somethings with internet other than making it work
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August 2023 by Jaye N.
I have been a long time customer of Verizon and walked into this location to discuss upgrades and options. I was taken back by their lack of customer service, empathy and professionalism. We left the Verizon store and went to the AT&T store down the street and the difference was night and day. I will be switching my family plan over to a carrier that values our business and loyalty.
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August 2023 by Josh Jaajaa
The wait to make a purchase is ridiculous. You’d think you were at an Apple Store or a car dealership. I’ve been standing here waiting to buy a portable hotspot for 30 minutes.Other Verizon stores I’ve been to, I’m usually in and out in 5 minutes.My dad has cancer. I preparing to leave to drive across country in the morning. I just want to buy a hotspot.Their employees are literally sitting here talking to two people about buying a phone and wasting my time.
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March 2023 by Joey Loftin
Zain helped me get my phone repair set up quick and easy. Unbelievably great service from him when everywhere else was giving me a headache.
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March 2023 by Mary B.
Just awful! Second terrible experience here. Stay away from this location, and find somewhere else.
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February 2023 by Steven Zipkes
Sat down with customer service at Verizon 1890 store for 40 minutes to purchase 2 watches. Then afterwards came back and told us they have none in stock and we would get them in 2 days. Then found out after we left that Verizon and checked the status that the 2 watches would not ship until 6 days later. Had to cancel the order which took even more time. So frustrating.
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February 2023 by Angela S.
Would have been nice to have at least been acknowledged when we came by to get a new phone for mom. Sat there waiting for an available employee as what appeared to be the manager walked around the store. He walked past us several times and never acknowledged us or let know someone would be with us shortly. Headed to another Verizon store now. Hopefully we will get better service.
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February 2023 by Kershala Wood
David the manager was pretty great. i simply came in for a sim card. But i had questions to better understand upgrading my phone, plan etc & he answered all my questions. i’m not usually one to leave reviews but he did great at explaining everything to me. i didn’t feel like someone was trying to take my money and not give me a good promo/deal. he explained what might work best, and that was super helpful to me. all the other staff were nice too, their greetings & when exiting. Thanks!
