First Financial Bank has been serving customers for over 130 years, offering a blend of "Big Bank" benefits and local community involvement. With 78 locations across Texas, it provides convenient banking options with a personal touch. Many customers appreciate the fair treatment and friendly service, particularly at the Cleburne location, which is noted for its great service. However, experiences can vary, as some have reported dissatisfaction with specific branches, such as the Burleson location, where they felt embarrassed and poorly treated. On a positive note, the bank has been praised for its efficient handling of loan processes. Customers have highlighted the professionalism and helpfulness of staff members, who go the extra mile to assist, especially for individuals with disabilities. Overall, First Financial Bank is recognized for its commitment to customer service, although experiences may differ by location.
