Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Cleveland store. Customers can visit the store or schedule an online appointment for a convenient in-store pick-up or same-day delivery. The staff at the Cleveland location are knowledgeable and helpful, guiding customers through the buying and plan-changing process with patience and care. While the store can get busy, customers are greeted promptly and the staff ensures the workspace is sanitized after each visit. However, one customer reported a negative experience with a rude manager who was unwilling to assist. Overall, Verizon's Cleveland store provides a generally positive customer experience, with a large selection of products and helpful, knowledgeable staff.
Got everything we needed and more and still pay less than we were before walking into the store. Love it! Reggie was great and did amazing. Greatly appreciate the quick process and ease of our experience.
May 2026
I want to recognize Elaine Marin for the outstanding service she provided when I upgraded my phone. She was incredibly kind, welcoming, and helpful throughout the entire process. Thanks to her expertise and warm demeanor, it was a genuinely great experience. She is a true asset to your team!
December 2025
staff was very helpful and knew what they were doing. they were able to answer all my questions and got me on my way. thank you, Verizon!
